Job Description

About this role:

Wells Fargo is seeking a Systems Operations Engineer...

Technical:

• Ensuring all the applications and systems are up and running fine for customers.

• Handling all production support escalations and EACO calls during India day hours and resolving the issue with minimum TTR.

• Guiding your own and partner teams during EACO call.

• Doing trend analysis and taking proactive measures for frequently occurring issues.

• Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.

• Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM.

• Troubleshooting Application and Autosys Batch job issues.

• Game Plan review and Coordination of CR Implementation/Execution.

• Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided.

• Process streamlining for Incident management, Change management, Problem management.

• Motivate team members and promote a strong sense of support, ownership and urgency

• Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel.

• Drive automation to reduce the manual efforts performed by the team.

Non-Technical:

• Excellent verbal and written communication skills and ability to communicate with US partners directly.

• Ability to build relationships, trust and credibility from the outset, with a strong focus on effective customer service.

• Initiate, facilitate and coordinate bridge line activities as needed during critical production support (P1) events

• Good problem solving and analytical skills

• Participating in applications/systems upgrade testing and updating the relevant documentation

• The flexibility to work in ad-hoc shifts when required.

• The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals

• Proven knowledge of diagnostic and support tools used in the application support environment

Job Responsibilities

Good understanding of PL/Sql to troubleshoot and correct data issues.

• Experience of working in Production support environment.

• Collaborate with partner teams in analyzing and recommending solutions pertaining to production support operations.

• Experience and Knowledge of programming or scripting languages is an advantage.

• Ability to multitask following priorities and adhering to SLA's

• Flexibility required for Production Support Operations.

• Enabling monitoring for all the application/batch jobs and servers in Production environment and take necessary action to fix the issue.

• Monitoring all the alerts for application and Autosys jobs and take necessary action to fix the issue.

Essential Qualifications

• 4 to 6 years in Application support/Production Support.
• Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, AUTOSYS job setup and monitoring.
• Experience of IHS, Apache Hatted, WebSphere Application Server, F5 concept, NAS/SAN storage
• Worked on Venafi Certificate Management System.
• Good business communication skills in English
• Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM
• Gaining System/Application Knowledge in short time & become SME for set of applications in support area
• Problem solving & critical thinking

Desired Qualifications

• ITIL Certified (Basic V3 foundation)

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.