Job Description

About us- We are technologists at heart, who love what we do. At Firstlight we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, and aspire to be part of a high-performing, learning-oriented, and caring culture-you have landed on the right company.
In an evolving market, our employees are inspired by the innovative environment that allows them to lead, motivate, and create, while reaching their full potential and achieving great results. Spending their days in a challenging atmosphere developing cutting edge products for the biggest names in media and communications, Firstlight employees are able to expand their skills and grow with a passionate and talented group of people.
About the role- Primarily focused on:

• Located at our Toronto office as part of our Engineering team, this position is responsible for ensuring content deliverables for Firstlight clients including all phases of planning and communication with Content Providers and Service Providers.
• Work with existing customers on new/existing business and system requirements with respect to content initiatives (Discovery, Planning, Deployment and Validation).
• Identify and define Internal business and system requirements for continuous life-cycle improvement of the Gen V platform.
• Define reports for Key Performance Indices, service level reporting, exception reporting, and data analysis to share with key stakeholders.
• Manage internal stakeholder, customer expectations and communication with respect to content.
• Own service setup in the production environment.
• Identify candidates for automation of media processing related tasks.
• Manage delivery, testing, validation, troubleshooting, Service Level Agreements, and customer communication related to content.
• Act as the central point of contact for the customer, as well as the Subject Matter Expert for Sales/Product teams and during ISD/Product Sprint/Grooming Cycle.
• Ensure customer satisfaction with respect to content initiatives.
• Build close relationships to Service Providers and Content Providers and obtain regular forecasting.
• Ensure documentation and hand off to other support groups for post implementation Procedures.
• Firstlight Media staff reports into offices in a hybrid capacity (i.e partially at home, and partially at the office based on role/team needs) leveraging safety protocols aligned with local public health guidelines as they relate to COVID-19.

About You— Experience & Technical Requirements:

• General knowledge of video and audio transcoding, codecs, and formats.
• Knowledge of DRM systems like Apple Fairplay, Google Widevine & amp; and Microsoft Playready.
• Working knowledge of various platforms for streaming media playback (eg: AppleTV, Roku, iOS, Android).
• Knowledge of HTTP based ABR techniques like Apple HLS, LL-HLS, MPEG-DASH, CMAF, and Smooth Streaming.
• 2 to 5 years of experience working in a technical role (development or quality assurance) in a software development environment.
• Experience working with XML and different metadata formats.
• Experience working with Content Providers and VOD (video on demand) content delivery methods.
• Experience working on Content Management Systems.
• Flexibility to alter shifts/days off and work overtime to accommodate special projects and departmental objectives.

Highly Favorable Skills:

• Excellent interpersonal and customer service skills with the ability to function effectively in a team environment.
• Excellent written and verbal communication skills with an emphasis on communication across levels within an organization.
• Strong analytical skills along with the ability to prioritize tasks and make decisions.
  Easy-going and flexible individual who can integrate and function within a pre-existing team.
• Self-starter who can operate with minimal direction.
• Excellent oral and written communication skills capable of leading design/architecture & training sessions.
• A creative thinker and experienced problem solver.

ACKNOWLEDGEMENT AND CONSENT I understand that this application is not an offer of employment and that by accepting my application, (the “Company”) does not guarantee that I will be offered a job. I also understand that if I am offered a job, the Company has the right to make changes to the terms and conditions of my employment, with or without notice, as the Company deems necessary and appropriate. I understand that any future employment is not for a guaranteed period of time and that continued employment is based on the consent of the Company and me and that both the Company and I have the freedom to terminate the employment relationship in accordance with the terms set forth in any offer of employment and applicable law.
I hereby authorize inquiries seeking information and/or verification concerning my educational and employment history and/or criminal background and/or credit and hereby release from all liability, damage and/or responsibility all persons, schools, corporations, governmental agencies or other organizations furnishing information and/or documents regarding my personal information, and, for the purpose of processing this employment application, authorize release of such information and/or documents, including law enforcement records.
I certify that all statements made by me on this application, as well in any employment interviews, are true and complete to the best of my knowledge and that I have withheld nothing relevant to the questions asked in this Application. Moreover, I understand that any false statement, pertinent omission, or misrepresentation of fact may result in refusal of employment or immediate dismissal if employed. My submission of application indicates that I have read and understand this acknowledgement and consent.