Job Description

BE PART OF A BANK LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Software Engineer II - India
SVB India is a global delivery center for SVB, the financial partner of the innovation economy and parent of Silicon Valley Bank. SVB India develops products and provides services in finance, banking operations, and technology, and employs more than 800 employees and will be rapidly expanding. SVB’s businesses - Silicon Valley Bank, SVB Capital, SVB Private and SVB Securities - together offer the services that dynamic and fast-growing clients require as they grow. Learn more at
svb.com/careers
Job location – Bangalore/Delhi
Be Part Of a Bank Like No Other.
When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the futurists whose new technologies could transform the way people live and work.

For 35 years, SVB Financial Group (NASDAQ SIVB) and its subsidiaries have helped innovative companies and their investors move ambitious ideas forward, fast. SVB Financial Group’s businesses, including Silicon Valley Bank, operate at the intersection of innovation and capital, and provide a comprehensive range of financial services including commercial banking, investment solutions, research and insights, funds management and private banking and wealth advisory. SVB helps high growth companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries navigate at every stage. In addition, the company focuses on encouraging positive relationships with firms within the private equity and venture capital community worldwide, many of which are also the firm's clients and may invest in the firm's corporate clients.
Silicon Valley Bank serves many of the most innovative companies in the world. Our clients are forward thinkers. True believers. Optimists. Game-changers. Inspired by them, we're changing the face of banking. We need technology experts with the same can-do attitude as our clients. We're looking for creative thinkers who want to create a truly seamless banking experience on a global scale.
We have an opening in our Human Resource Information Systems Team. The Support Engineer - HRIS will be responsible for L1 - Application Support for Workday and ServiceNow applications.
Primary Responsibilities:

• Hands on experience on Workday Integration Development and/or Support experience in Workday HCM.

• Good experience with Cloud Connectors, CCW, EIB, DTs, XML/ XSLT, PICOF, and Report Writer BIRT.
• Resolving the issues through Service Now tool and email communication channels
• Meet SLAs like response and resolution times by provide quick response
• Extensively research and document customer technical issues
• Collaborate with development team members to accurately handle customer inquiries and call out when appropriate
• Own customer issues from initial report to resolution, presenting with customers regularly regarding issue status.
• Run monitoring reports for usage, performance, and/or availability.
• Document solutions for knowledge-base and bring new ideas for innovation

Experience

• Overall, around 6 years of experience
• Have minimum of 2+ years of experience in Workday Integration and Reporting
• WD Integration/ Reporting
• Excellent written and verbal communication skills
• Experience in Workday Core HCM/Security is add on
• Primarily supporting BAU tickets and working with the dedicated Workday Leads on other tickets/areas when required

© 2022 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq:
SIVB).
Equal Employment Opportunity
Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.
Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.