Job Description

:

Segment: S&P Global Platts

Grade: 9A

The Location: Hyderabad/Gurgaon

Shift Timings: 24*7 (Rotational Shifts)

The Role : Engineer II, PAS Tech Ops ,Level 2 support technician in a high quality 24 X 7 technical system/application support Team. Providing support to Platts applications that are utilized by both an internal & external Global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework.

The Team: You will be working within the Operations team within Platts in either Hyderabad or Gurgaon.

What's in it for you: Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations

Responsibilities:
An active member of the Level 2 Application and Middleware Support team following the guidelines of established policies and ITIL framework.

Responding to escalation from Tier 1 teams within specified timing in order to restore service

Diagnose and troubleshoot technical issues using resources that include personal technical ability, run book, solution database, diagnostics flow charts and senior members.

Provide in depth application support via assorted media including telephone and online collaboration and chat tools.

Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems

Understand and maintain application monitoring and performance tuning tools to identify anomalies quickly.

Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).

Provide input to administering and maintaining all production and internal environments

Provide input to change control implementations, backup and roll-back plans

Act as a technical resource for internal and external projects

Utilize and contribute to robust procedures and processes within the TechOps team

Responding to logged service requests, account administration, software installations and general application and server administration.

Maintain good working relationships with internal departments as well as 3rd party vendors.

Fast learner and someone who's exploring opportunity to learn new technologies.

What We're Looking For:

3+ years previous experience in troubleshooting & supporting applications running on

Linux

Windows server OS

Previous Experience on Cloud Infrastructure.

MCSA and RHL Certification (Highly preferred)

4+ years previous experience with OS/Server Patching.

4+ years previous experience with Application releases and Patching.

3+ years previous experience supporting Webservers either

Windows IIS -.Net

Linux apache, and WebLogic -Java Core / JMS

Experience with supporting multi-tier infrastructures

Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP

Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS)

Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer

Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins)

Excellent communication Skills.

Basic Qualifications:

3+ years' experience in an hands-on application support/ tech lead role

Extensive problem solving and debugging skills

Experience in providing services to agreed SLA's and OLA's

Experienced in Problem and Incident Management supporting a large corporation

Experience with working in an ITIL framework

Excellent interpersonal and communication skills

Flexible in working outside of core business hours at short-notice

About S&P Global Platts

At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We're the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit .

S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.



Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 277429
Posted On: 2022-10-26
Location: Hyderabad, Telangana, India