Operational Excellence Lead
Operational Excellence (OpEx) Leads own Operational Excellence (OpEx) and Operational workforce production management (WIM) benefit realisation and strategic OpEx programmes from deployment to post implementation evaluation. Their daily activities and performance objectives will be set by the Regional Operational Excellence Leads.
Operational Excellence (OpEx)Leads will encompass all operations management requirements, including management and realisation of benefits from Wfm; leading OpEx sprints and ensuring the OpEx foundation to training develops in line with critical business needs. OpEx Leads ensure embedding and sustaining of Operational Excellence tools and principles across the businesses by partnering with the business service OpEx roles (Performance and Deployment Leads) ensuring standards and quality of execution and application of new ways of working via WfM Tools.
Op Leads, having been Master Trainer accredited, train other Trainers to train, train Coaches to coach and deliver coaching in the most complex of situations across all levels of the organisation. They will continue to deliver courses and WfM plans for deployment, and will additionally manage their assigned work stream BAU and project requirements for Operational Excellence.
The role holder is required to deliver training programmes to internal audiences, support the delivery of a range of learning solutions, as well as other relevant learning interventions based on the training needs identified. They will support the continuous evolution of the programmes to adjust to the changing needs of the organisation and to the different audience segments. OpEx Leads will support and contribute to the design, development and delivery of learning interventions as well as other self and social learning interventions to be delivered to the wider OpEx Community of Practice (CoP). They will work with the OpEx Regional Leads to raise requirement, put forward solutions, and deliver to the business requirements as needed.
Ensure relationships with internal stakeholders and monitor quality, ensuring their own Service Level Agreements are being adhered to, by working with stakeholders, Transformation teams and Workforce Management.
They will partner with the Business Services to deliver Operational Excellence sprints. They will also be responsible for supporting the analysis and evaluations of training needs and schedules and ensuring practices and procedures are adhered to and training materials remain compliant with JLL and regulatory standards. Role holders will be expected to lead by example in demonstrating and embedding OpEx working practices required to achieve operational excellence. They will be the voice for the Operations Managers and provide mechanisms to ensure feedback is captured and acted upon.
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