Job Description

About us:

The Operational Excellence (OE) team supports all key businesses of the London Stock Exchange Group (LSEG) to deliver their Strategic Objectives on Efficiency, Growth, Resilience, Sustainability, Customer and Culture. We do this by supporting Divisional programs and initiatives which move the dial on our objectives, providing insight on opportunities where OE levers can deliver value and supporting the development of our culture to embed OE skills and approaches through coaching, training, and development of our people.

Our key pillars of OE capability include Process Intelligence, Process Re-engineering, Process Digitization, and Learning & Capability development.

We are looking to recruit enthusiastic, critical thinkers with experience in deploying OE tools and capabilities to transform the performance of operational teams, managing cross functional teams to deliver OE projects, working across multiple service lines simultaneously, coaching and developing the skills and capabilities of operational teams and contributing the development of an internal OE practice.

Responsibilities:

• Work in partnership with cross functional teams, to identify, assess, evaluate, and implement changes to front-to-back business process using Operational Excellence methodologies and tools
• Convert design principles to implementation roadmaps with details risk assessment and process due diligence, considering customer experience at the core
• Work on ideas generated from multiple sources and mobilizes around these ideas to quantify their value, implement the improvements that add the most value to the business through both technology and process re-engineering
• Governs the process from ideation through to implementation and control ensuring project progress is appropriately managed with benefits realized and signed off by the business
• Engages cross functionally with Technology on information exchange, requirement planning; with metrics & reporting teams around data exchange and KPI measurements

Essential experience:

• Bachelor's degree or equivalent
• Experience delivering cross functional projects and working with tech and operational teams using all levers of OE including opportunity identification, business process improvement, operations management, automation of manual processes, and driving delivery of change to achieve tangible outcomes
• Experience defining program requirements and using data and metrics to determine improvement opportunities
• Experience in managing projects and programmes in a matrix management structure
• Strong analytical skills, and the ability to lead debates with senior leaders on the strategy, approach and plan to deliver tangible business benefits through the transformation of operational processes, operating models and ways of working

Preferred Qualifications and Experience:

• Relevant certifications and advantage, e.g., Lean Six Sigma, Project Management, Change Management, Design thinking etc.
• Working knowledge and experience in identifying intelligent automation opportunities (Robotics Process Automation, Artificial Intelligence, Machine Learning, Process mining, etc.)
• Experience in delivering OE using process transformation, shared service design and implementation, location strategy design and implementation, RPA/Citizen developer design and implementation
• Collaboration and reporting tools - MS Office (Excel, Power Point, Word), Tableau, SharePoint, etc.
• Relevant experience with an industry leading consultancy organization would be an advantage

Personal attributes

• Excellent communication (oral and written) and presentation skills (preparation and delivery)
• Excellent interpersonal skills, can-do attitude; willingness and eagerness to learn, and drive to get things done
• Ability to plan and work to tight deadlines in a fast-paced environment
• Ability to assimilate complex / unstructured details and formulate recommendations simply and effectively with different audiences
• High emotional intelligence, resilience and resourcefulness
• Demonstrates both creative thinking as well as rational / logical mindset
• Strong stakeholder management skills

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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