Job Description

Site Name: Vietnam - Ho Chi Minh City, Bengaluru Luxor North Tower Posted Date: Sep 19 2023 Working location: Ho Chi Minh City. Non- Vietnamese candidate might be requested to re-locate. The Omnichannel (OC) Analytics & Insights Lead will support OC execution by creating a unified HCP view, developing OC campaign performance dashboards, and supporting data-driven campaigns. He/she will analyze CX metrics, HCP feedback, campaign performance, content effectiveness, etc. to drive higher HCP satisfaction (NPS). This Omnichannel (OC) Analytics & Insights Lead role will provide the opportunity to lead key activities to progress career. These responsibilities include some of the following: Data-driven Customer Insights Creates & manages a unified HCP view by consolidating and analyzing data from various sources to drive business decisions and improve customer engagement Understands customer experience management and provides relevant insights in order to deliver a meaningful and consistent CX across all touchpoints Performance Tracking & Reporting Leads OC analytics work including development of OC lead & lag metrics/KPIs, assessment of content, channel performance, analysis of customer behavior with streamlined reporting and tracking mechanism Develops and executes short and long-term measurement plans for proposed campaigns tactics, partnering with other key stakeholders as needed Measures the performance of OC campaigns across engagement channels and suggests ways to improve the campaign effectiveness / channel ROI Develops data-driven dashboards with near real-time tracking to monitor the performance of various OC initiatives, leveraging BI tools Analyzes CX metrics, HCP feedback, survey responses, and content effectiveness, and perform response modeling Assists in development and implementation of data-driven marketing campaigns, analyzing results to optimize campaigns and drive additional revenue opportunities Setups and designs A/B testing, performs scenario analysis and other deep dive analyses to address business questions related to OC execution and impact Stakeholder Management Provides analytics inputs/insights to other stakeholders in the local country team to improve the OC campaigns & content effectiveness and channel selection/prioritization for enhanced customer experience Project Management & Support Partners with internal COEs to identify new approaches such as data science techniques and new data sources to power OC analytics and activation opportunities Develops OC analytics related best-practices and actively brings them to markets in collaboration with global and regional teams to accelerate Brand team\'s capabilities to cultivate a rapid iteration of content & campaign for enhanced CX Drives integration of OC dynamics with broader analytics activities to help paint full picture of commercial execution and customer engagement/experience Why you Experience & Educational Qualifications: Bachelor\'s Degree in Statistics, Marketing, or any other related discipline. 8+ years of directly related or relevant experience, preferably in analytics, business intelligence and data science. Preferred Certifications: Digital Marketing Certifications Data Analytics Certifications Project Management Certifications Skills & Knowledge Technical Skills: Market & Customer Intelligence Cross-Channel Analytics Campaign Analytics & Reporting Marketing Analytics & Customer Insights Customer Master Data Management Predictive Modelling Dashboarding and Analysis Content Analytics Customer Experience Management KPI Reporting & Monitoring Behavioral Skills: Collaboration Detail Oriented Problem Solving Decision Making Stakeholder Management Tools Knowledge: MS Office suite Data Visualization tools like Tableau, Power BI Programming Languages like R, Python CRMs like Veeva, Salesforce Data tools like Claravine Database Activity Monitoring (DAM) tools Marketing automation tools like SFMC, Pardot Web Analytics tools like Google Analytics .LI-GSK #OCAnalytics Why GSK Why Us GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\'s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK\'s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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