Job Description

About this opportunity

Our GFGO Global Business Services Global Shared Service Centre for Learning Operations fulfils a pivotal role towards all Ericsson employees, with global responsibility for the efficient operations of our total employee learning offering. We are currently looking for an HR administrator to perform tasks in the Learning Management System (LMS) of Ericsson. These learning services must be performed for all employees within Ericsson worldwide. All MA or BA employees must be supported as well as the managers of teams within Ericsson. A lot of learning types need to be registered, for example Instructor Led Training, Web-based Learning, Seminars, On the Job Training, Single Seat with an external vendor, blended training and flows or programs that contain a variation of learning methods. The administrators have tasks in booking instructors and classrooms, shipping training material, tracking approval and enrolment, uploading and creating learning items and guiding students to find the appropriate learning object for their development need. Creating of daily tracking and session reports, monthly statistics and quality reports on student feedback are top priority for the Learning & Development team at Ericsson, and as such the role will be highly critical and visible. The successful candidate will be someone who has a structured way of working, is eager to get the details right the first time. You will have an eye for detail and quality of the data in the LMS. You will have proven experience in a large / complex organization as an administrator, preferably in an HR or Learning environment.

What you will do

• Supporting End to End Training for different MA\xe2\x80\x99s and Global programs as per defined scope.
• Inputs and updates courses and Learning Objects into the LMS according to approved and defined standards.
• Crafts course items and schedules offerings and/or upload/retire content in the LMS.
• Regular update of cases in the case management system for tracking KPI and Volume
• Handles the class roster and monitors enrollment, and provides status updates to stakeholders.
• Inputs the student feedback in the LMS.
• Provides records and generates management reports as required
• Addresses or raises LMS issues to responsible groups
• Maintains accurate information in the LMS for employees and managers to find applicable learning events.
• Coordinates with training participants, course facilitators and, when vital, with external vendors.
• Handling the Non-LMS activities which included training room booking, booking of refreshments, instructor procurement and training material booking and procurement
• Support with related learning tools outside of the LMS
• Provide RCA on cases if required.
• Performs second line support for employees and operational line managers.

You will bring

• Preferred: 2+ years of experience in administration in HR or Learning environment
• Structured and accurate way of working.
• At least intermediate Excel skills.
• Service attitude; able to say \xe2\x80\x98no\xe2\x80\x99 when requested services are not according to standard agreements.
• Strong written & verbal communication skills.
• Eagerness to get the details first time right.
• Proactive \xe2\x80\x93 seeks opportunities to drive improvements and persists until achieved.
• Result/goal oriented, organized, flexible and a team player
• Strong analytical and logical skills!
• Cross-Cultural Sensitivity
• Bachelor\xe2\x80\x99s Degree or equivalent.
• Open to shifting schedules across multiple time zones.
• Quick and self-learning abilities!

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary Recruiter: [[Garima Karnatak]]
Primary country and city: [[India]] || [[Gurgaon]]