Job Description

Main Purpose:
This role has the following key areas of focus:

• Content development - develop impactful presentations and digital content (e-learning, video content) to accentuate internal communication and learning
• L&D engagements – manage and administer L&D communication campaigns reaching thousands of global staff
• Learning administration – managing all L&D related administrative tasks, global learning calendar, schedules and feedback
• MIS – manage L&D feedback/completion reports, L&D data and provide analysis for internal use
• Competency management and administration – training needs analysis for departments globally
• Support training project needs – provide support for all L&D projects
• Employ quality control processes in projects to ensure accuracy
• Query resolution - manage the MyLearning mailbox, handle employee queries and act as a point of contact for the global L&D team.

Knowledge Skills and Abilities, Key Responsibilities:
This role requires specific competencies for management of L&D tasks and engagement with stakeholders:

• 
  Content development, including storyboarding, design documents for E-learning (SCORM) and other content
• Hands-on knowledge of content authoring tools – Articulate, Captivate, Vyond, Go Animate, PowerPoint, etc.
• Adobe authoring tools, strong Excel & other technical skills is a plus
• Instructional design experience is a plus
• Excellent communication skills including creative written English
• Flair for writing compelling blogs and desire to impact and improve company culture
• A strong interest in technology and upcoming global trends
• Marketing skills is a plus
• Stakeholder management/engagement at a global level
• Vendor analysis, engagement and administration

Key Responsibilities
Content & program development

• Develop digital learning courses and content in the form of videos, e-learning, etc.
• Design courses, pre-reads and other learning material for all workshops
• Creation of surveys and assessments
• Maintenance of and updating the internal L&D workspace
• Develop impactful presentations to accentuate internal communication
• Employ quality control processes in projects to ensure accuracy
• Intranet repository management

Learning administration

• Manage and administer courses and digital learning campaigns on the Global L&D system
• Maintenance of the global L&D training calendar
• End to end training session management (virtual and face to face)
• Managing the MyLearning mailbox (internal communications)
• Participate in other L&D initiatives as a project resource as required

Learning campaigns and communication blasts

• Research and provide inputs on relevant topics for L&D communication blasts for global audiences
• Brainstorm ideas, develop and send learning campaigns
• To work closely with Corporate Affairs with a view to create better engagement with staff globally via L&D campaigns
• Administer and manage all activities
• Conduct audits, reviews and ensure all quality control measures are undertaken before campaign launches
• MIS of various activities

Reports and Analytics

• Manage all internal training data, analysis on monthly/quarterly/annual/ or as required
• Ensure accuracy at all times
• Develop and publish learning reports as required

Vendor Management
Key Performance Indicators:

• Timely and accurate L&D administration and management of tasks
• Additional KPIs on specific project work

Key Relationships and Department Overview:
Key Relationships

• HR team
• Business stakeholders
• Vendors

Reporting Structure

• Mumbai Head of HR Shared Services