Job Description

Education:
Graduation in computers science, electronics and telecommunications or equivalent

Experience:
4 to 5 Years Mandatory Skills -

• Hands on work experience in IT service operations covering broadly the following areas:

• Event Management (monitoring, troubleshooting on system generated auto incidents)
• Windows & Linux administration
• Knowledge on VMware and related function/s
• IT Service Management knowledge (Incident Management- Regular and Major incidents, Request Management, Problem Management, Change Management)

• Experience in working with Infrastructure Monitoring Tools (SCOM, SolarWinds, Nagios, Tivoli, AppDynamics etc.)
• Experience in working with ITSM tools (BMC Remedy, Service Now, Manage Engine etc.)
• L2 troubleshooting skills on Windows platform including but not limited to Windows Server, Active Directory, DNS, OS patching, User reported errors, Diagnostics of system error logs, Monitoring system performance
• L2 troubleshooting skills on Linux platform including but not limited to Boot, Partition, User reported errors, Diagnostics of system error logs, Monitoring system performance
• L1 operational knowledge & troubleshooting skills on VMware vSphere platform specific to VM creation, Increase VM resources, Vmotion, VM snapshot creation & deletion
• Should be hands-on with Server housekeeping protocols and tasks
• Excellent communication skills (oral and written), problem solving skills and interpersonal skills
• Customer focused and should have a customer centric mindset

• Certification in Microsoft, RHEL, VMWare, ITIL etc. preferred but not mandatory
• Fundamental knowledge on Cloud Platforms (MS Azure, AWS, GCP, VMWare etc.) will be an added advantage
• Fundamental knowledge on Office 365 is good to have
• Understanding of Server, Switches, Firewall, Router, ISP configurations and troubleshooting will be preferred
• Knowledge on scripting (PowerShell, Python, etc.) is good to have
• Must be willing to work in 24/7 rotational shifts including weekends
• Ability to drive major incident bridge/calls to closure in co-ordination with other cross functional teams
• Ability to handle multiple concurrent tasks with minimal supervision