Job Description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. NOC Engineer help ensure uptime and availability of the PTC Cloud Services portfolio across all PTC solutions, by consistently troubleshooting and monitoring seamless 24/7.
Your Impact - This job is a perfect opportunity for candidates who want to get exposure to IoT and Monitoring for alerts, Client Interaction, Troubleshooting, Resolution, Documentation and Reporting.
Your Team - PTC NOC Engineer leveraging as a point of escalation for monitoring all alerts, focusing on quick and immediate incident resolution. The team based in Gurgaon works closely with a cross-functional group of Cloud professionals across the globe. Your Day-to-Day 1.) Monitors all the alerts generated by monitoring platforms and reacts to alerts based on the runbooks to keep the environment running optimally. Escalate to next level members, that needs more technical troubleshooting skills. 2.) Helps suggest new triggers and logging issues based on feedback received from resolving incidents and identifying new issues 3.) Identifies broken monitors and fix 4.)Maintains a comprehensive understanding of the supported platforms, on application & infra level 5.)Reviews and resolves existing incidents in ITSM platform for all monitors and alerts with the help of runbook. 6.)Collate and interpret data from various sources & performs trend analysis for predicting & fixing the reoccurring issues. 7.) Work in 24x7 environment Must-Have Skills 1.) Bachelor’s Degree or equivalent in Engineering / Computer Science 2.) Clear communicator (both written and verbal) 3.) Capable of multi-tasking, good time management and prioritization of workload. 4.)Willing to learn and develop new skills. 5.) Ability to work on own initiative. 6.) Experience with following technologies is required A.)Must have 1.)Strong command line Linux Skills 2.)Awareness/experience of Public Cloud like Azure and/or AWS 3.)Awareness/experience with Catchpoint, Zabbix, Icinga monitoring software or something comparable 4.)Strong, proven diagnostic and Troubleshooting Skills B)Good to have 1.)Experience with basic JAVA, PHP 2.)Basic understanding of web technologies like Apache and JBOSS 3.)Experience using a Ticketing System like Salesforce or Service Now 4.)Experience with PagerDuty Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

Perks And Benefits

Employee Stock Purchase Plan

Birthday Off

Paid Volunteer Days

Paid Parental Leave

Employee Assistance Program

Casual Dress Code

Flexible Work Hours

Employee Referral Program

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