Job Description

EXO Edge is looking for a Network Engineer to join our Information Technology team.
In your journey at EXO Edge, you will be:
Primarily focused on:

• Quality support to customer base through updating and resolving issues in a professional manner within predefined SLAs
• Manage customer enquiries, complaints and requests in a responsive and professional fashion

• They will be an active member of the NOC team by supporting overall goals to achieve realistic outcomes
• They will take the lead in initial troubleshooting and diagnosis of all faults using client troubleshooting tools and monitoring systems
• They are responsible for opening tickets and to follow correct incident management procedures to own, track, report, document and manage faults to resolution
• Install, commission and test equipment on customer premises
• Participation in the 24/7 shift rotational.
• The Tier 1 Engineer will be liaising with both internal and external interfaces to ensure client network is delivering as per service level agreements.

• Educated to degree level or 1 \xe2\x80\x93 2 years networking experience, ideally in a telecommunications
  environment but similar experience in an enterprise environment will also be considered
• CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not
  essential and equivalent experience will be considered
• B.Tech, BCA, B. Sc. Computer Science or relevant

• Technical support/service desk experience and/or previous NOC experience is required
• Knowledge of ITIL desirable
• General understanding of telecoms transmission/networking principles
• Excellent documentation skills
• Good working knowledge of MS Office applications

• Pune