HARMAN?s engineers and designers are creative, purposeful and agile. As part of this team, you?ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you?ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

? IT Infrastructure Monitoring \NOC Engineer\Analyst

Tower\Function: IT Infrastructure Monitoring
Education ? 1-3 year experience : Freshers \Experienced professionals BE, B.Tech , BCA, MCA, BSC, MSc in Computer science \Information Science background\Branch.
Report to: Operational Manager
Role: Permanent with Harman- SAMSUNG Group
Location: Harman, ITPL ,Bangalore, India.
WFH ? Ready to Work from home and return to workspace when notified.

Aims of the Role

The Technical Infrastructure Monitoring Engineer\Analyst will be responsibility for overseeing the day to-day running monitoring operations, server, security, storage and core business application infrastructure, coupled with administration skills of the monitoring tool SolarWinds, and first line troubleshooting.

Key Responsibilities

• To manage the IT infrastructure monitoring and environments from request through to Operational. This will include ensuring the day to day Monitoring operation (24*7 operations) and deliverables on time.

• To maintain effective working relationships with all stakeholders and Customers.

• To Manage the operational Weekly \Monthly deliverable reports Events \ Incident \Compliance reports, Health Check Reports etc

• Skilled to Create, Review and Validate the LWI, Technical Documents which are required for project operations. Ans also get involved in Monitoring and business Tool Optimization project transition and Stream line the standard process and operations wherever it is required.

• Coordinate and actively work with Operational managers, Project Management, Service Manager and other platform tower teams on day to day operations, major change request, planned outages, core tool upgrade or maintenance window, plans for monitoring changes and upgrades.

• Required to be flexible with monthly rotational shifts, Including Night shift to support the business operation?s needs. flexible to work additional hours when requested for special projects or additional support.

REQUIRED KNOWLEDGE & EXPERIENCE:

• 1-3 year Experienced and knowledge on Basic IT infrastructure operations, Application \Server monitoring.
• Basic Understanding of Windows server, system and Applications.

Basic Understanding of NOC operations, Monitoring Tool (Solarwinds, Nagios, Science Logic etc )

• Knowledge on basic windows server administration and troubleshooting.

• Knowledge on basic network concepts and understanding.

• Should have knowledge on ITIL process, Event, Incident, Change and Problem management.

Preferred Technical Skills And Tools Knowledge:

Monitoring Tools
SolarWinds, Nagios , Science Logic , SCOM etc
System \Server Make
Dell ? PowerEdge Rack \Blade servers ,Dell- TPAM , HP ProLiant
Virtualization Basics
VMware 5.0, Vsphere , ESXi 4.1\5.0
Server Monitoring Tools
SolarWinds Orion (SAM, NCM, NPM,etc ), Nagios , cacti , EM7 ? Science Logic

Ticketing tool
BMC Remedy 8.1, 7.1 , Service Now
Remote Tools
Dame Ware ?MRC 7.5 , Bomgar 14.1 , VNC , Log-me-in , Team Viewer 9 , Webex
Email client \Chat
MS outlook, Office -365, MS teams,
OS Platforms
Windows OS, Windows server 08\2012 \16 R2

PERSONAL ATTRIBUTES

• Ability to cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation.
• Strong planning and organizing skills including the ability to manage people manager role and work streams simultaneously.
• Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
• Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
• Good team player, self-motivated and able to work on own initiative.
• Computer literate, able to quickly and efficiently use a wide range of common Office software including Word, Excel, Project and Power Point).
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
• Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (
www.harman.com )