Job Description

What will you do:

• Provide triage and analysis of network incidents
• Resolve basic network incidents and requests
• End-to-end incident management, bringing in additional skilled resources as required
• Implement standard procedures for proper escalation of unresolved issues to the appropriate 3rd parties
• Take ownership of issues reported and seeing problems through to resolution
• Provide timely updates to stakeholders or incident manager during incidents
• Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
• Maintain Network Monitoring tool accuracy ensuring that devices are correctly monitored
• Liaise with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
• Proactively identify, engage, and act on situations where \xe2\x80\x9cthings could be better\xe2\x80\x9d
• Collaborate with L2/L3 Operations & Engineering teams and 3rd party carriers
• Assist with on-going maintenance of inventory information and updates of our internal Knowledge Base systems
• Fulfillment of DHCP & Radius requests, new DHCP scope requests
• Ensure all issues are properly logged and updated accordingly
• Provide reports to the team, leadership and senior leadership as required

What do you need to have:

• Demonstrated basic network troubleshooting skills such as pings, traceroutes, etc.
• Basic understanding of the TCP/IP protocol suite (protocols, ports etc)
• Ability to prioritize incidents, escalate to service owners or third-party providers, manage stakeholders, and minimize disruption on business or IT operations in a short time frame
• Excellent analytical and troubleshooting skills
• Basic understanding of ITIL and its principles such as event, incident, problem, and change management
• Organizational skills to manage multiple priorities at one time while meeting deadlines
• Experience working with customers remotely and over the phone to assist with network troubleshooting
• Advanced English

Qualifications

BA/BS degree in Computer Science or related IT field or equivalent practical experience.

Additional Information

Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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Company Description

Syngenta Group is one of the world\'s leading sustainable agriculture innovation companies, with roots going back more than 250 years. Our 53,000 people across more than 100 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet - making us the world\'s most local agricultural technology and innovation partner.

Syngenta Group is committed to operating at the highest standards of ethics and integrity. This is a commitment that we are making to investors, customers, society and employees. Syngenta Group is also Committed to maintaining a workplace environment free from discrimination and harassment.

Syngenta