Job Description

Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect across the globe. Were a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.

What youll be doing...
Providing first level support for ENOC environment.
Supporting network incident identification, documentation, escalation and resolution.
Providing KT and technical support direction to technicians in a Network Operations environment to ensure smooth hand-off is consistently provided.
The scope of support covers Call Managers, Unity, Unity Connection, IM&P, Expressway clusters, Emergency Responder. Troubleshoot and configure CUBE, SIP and MGCP protocols, VOIP dial-peers, route patterns, inter-cluster trunks, SRST and QoS traffic shaping.
Performing change requests in accordance with change management process.
Managing technical escalations with Cisco or other 3rd party vendors issues to full resolution and document, share and communicate to Tier 2/3 team members.
Where you'll be working...
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What were looking for...
You'll need to have:
Bachelor degree or four or more years of experience.
Four or more years of relevant work experience.
Configuring and troubleshooting of Voice Gateways, and call signaling protocols on Voice Gateways H.323, SIP & MGCP including POTS and VOIP Dial Peers.
Hands-on experience on RTMT tool, DNA, CDR CUBE & Voice Gateways.
Troubleshooting of voice interfaces: FXS, FXO, and ISDN, T1/E1 PRI

Even better if you have one or more of the following:
Identifying the reason for the outage and coordinating with ITSP/Carrier/Client/Vendor for an immediate restoration.
Managing and troubleshooting call routing issues such as Numbering Plans, Calling Privileges, etc.
Coordinating with Cisco TAC to resolve complex issues with respect to Unified Communication and Collaboration.
Moving, Adding, Configuring and Deleting Cisco IP phones, softphones & Jabber
Configurations, Managing, and Troubleshooting of special features like hunt groups, Extension mobility, call pickup groups etc.
Candidate must possess strong knowledge & working experience with resolution centric diagnostic approach, ability to quickly identify & isolate the root cause of the issues in minimal time.
Ability to multitask in a high visibility environment.
Solid communication skills, both verbal and written.
Understanding of ITIL model and experience working in an ITIL environment.
Troubleshooting skills utilizing Wireshark packet capture/analysis is an added advantage.
Good technical writing skills for known issue documentation.
Education: Any Graduate
Industry: Advertising/PR/Event Management, Entertainment/Media

Skills Required