Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\'ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter\'s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives\xe2\x80\x94where your purpose accelerates our mission.

About Us:

Nothing changes if nothing changes, which is why Baxter is transforming our global IT function\xe2\x80\x94into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide.

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter\xe2\x80\x99s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.

This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

Title: Network Analyst

Location: Bangalore

Your role:

Ensure Baxter\xc2\xb4s Network infrastructure is operating at an optimal level using metrics and report tools to identify problems or opportunities for improvements. Manage a network fault detection tool such as Solarwinds and all activities and tasks to restore network services at all basic levels. The primary purpose of this role is to solve network faults via a process consistent with ITIL, best practices and scripts. This role includes managing day-to-day network operations to ensure 100% network health and to proactively seek out all performance KPI\xe2\x80\x99s and metrics to prevent issues before they can occur. L1\xe2\x80\x99s will solve up to 80% of all network faults independently and ensure appropriate escalation with L2 and others to solve the remaining 20% complex incidents.

\xc2\xb7 Provide technical support, performing root cause analysis, and troubleshooting for problem resolution.

\xc2\xb7 Engage and interface with other suppliers, carriers, ISPs and network personnel to drive fault resolution including investigation, analysis and RCA documentation.

\xc2\xb7 Be on duty and accountable to ensure Global Network health with focus on assigned region but will overlap and cross other regions and time zones as necessary to drive or assist with critical network faults impacting business or IT systems functionality.

\xc2\xb7 Engage other support personnel including within the EOC, Baxter network engineers and Cisco CMS and Cisco TAC as needed to manage a fault event to drive efficiency and effectiveness in resolving network issues.

\xc2\xb7 Create process and follow existing process, best practices, SOPs, compliance and training requirements. This includes following and using Baxter\'s Remedy change control as well as manage tickets on this platform to ensure effective fault communications and awareness.

What you\xe2\x80\x99ll be doing:

\xc2\xb7 Manage, maintain, troubleshoot, and insure stable operations for all network servers, physical and virtual.

\xc2\xb7 Support international network and system operations 24/7.

\xc2\xb7 Manage the Cisco Phone System including Call Managers, Call Center Express, Unity Connections voice mail and external VOIP Softphone users.

\xc2\xb7 Troubleshoot the VPN and other remote connection issues related to firewalls, routers, servers and network bandwidth.w

\xc2\xb7 Manage WAN connection to Hill-Rom, as well as remote customer locations.

\xc2\xb7 Coordinate the install/updates, patches and service packs on servers and software packages throughout the enterprise.

\xc2\xb7 Manage and troubleshoot infrastructure including routers, switches, ASA/PIX firewalls, power, HVAC, fire suppression and wiring. Determine when more involved issues should be outsourced and manage work done by outside vendors.

\xc2\xb7 Investigate, source, price and order network hardware and software.

\xc2\xb7 Build and configure servers as needed for various IT projects.

\xc2\xb7 Design, build, manage and upgrade ERP and QMS backend servers and SQL databases.

\xc2\xb7 Manage reporting online services, connections and update scripts.

\xc2\xb7 Maintain Cisco wireless hardware and networks including Prime, ACS and MSE servers.

\xc2\xb7 Manage EMC Storage Area Network, iSCSI switching and VMWare host connections.

\xc2\xb7 Monitor the PRI (phone line), analog lines and TW 35mb fiber connection. Work with TW Telecom and other outside vendors to resolve service problems.

What you\xe2\x80\x99ll bring:

\xc2\xb7 Bachelor\xe2\x80\x99s Degree required

\xc2\xb7 Overall experience required: 3-6 years Infrastructure Architecture and/or Application Architecture

\xc2\xb7 Must demonstrate the ability to prioritize and organize work

\xc2\xb7 Must be a self-motivator and team player

\xc2\xb7 Passionate about continuous learning and keeping up with latest technologies Must be willing to work on a distributed team

\xc2\xb7 Operational support, systems management and administration experience with Cisco Call Manager and I3 Call Center background desired

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

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