Job Description

Our Values THE GOLDEN RULE
Whether we're dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It's a simple rule, but it's also significant: we don't prioritize money or growth over people, and we practice empathy at every opportunity. CALM FOCUS
We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it's important that we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say "No." If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love. ONE TEAM, ONE DREAM
Big problems require big solutions. We look at our customers' experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage, and Homeward Title — and results in a better homebuying experience. About the Opportunity We're looking for a capable Encompass/ systems support administrator who is able to quickly learn and engage with mission critical issues within the mortgage team. Duties will include administering Encompass and Blend, managing users and permissions, and responding to internal inquiries.

In this role, you will

• Work closely with other analysts and leaders of our mortgage team.
• Drive user success across designated tools. Duties include acting as administrator, managing new/existing users, and responding to internal inquiries.
• Configure new functionality like business rules, templates, profiles, roles, and personas.
• Work within our technical team to help build sustainable solutions to business problems and deliver features to end users and internal clients.
• Continually seek to configure optimizations of our tools/systems to drive efficient operations across the organization.
• Investigate and resolve level 1 & level 2 support cases for Homeward users within SLA.
• Manage Jira case queues to ensure adequate support coverage and handling of issues while escalating issues to the appropriate project/technical teams when necessary.

What you'll bring

• You have a proven track record of learning new technologies and skills to fulfill the needs of the business.
• You have at least a year of system administrator experience with mortgage, title, or real estate products - e.g., Encompass or Blend.
• You're great at uncovering and understanding internal user needs, and you have experience building solutions and training to meet them.
• You're collaborative and open to feedback. You're great at working as part of a team and love getting input on priorities and user needs.

About Homeward Buying a home should be an exciting milestone. But all too often, it's stressful, especially in a competitive market or when you're buying and selling at the same time. So we're redesigning the home-buying experience. We're a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners' clients with our cash, then the client buys the home back from us. Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer's home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell. We've raised more than $160MM in equity capital from top-tier venture investors, including Norwest, Blackstone Alternative Asset Management, Adams Street, Javelin, and LiveOak. Our leadership team includes experts from the real estate, mortgage, and technology industries.