Microsoft Graph Support Engineer
Year Hyderabad, Telangana, India
Job Description
Greetings From Maneva!
JOB DESCRIPTION
Job Title - Microsoft Graph Support Engineer
Location - Bangalore , Hyderabad
Experience - 2- 6 Years
Shift - Permanent Night Shift
Job Requirement :
- Troubleshooting complex technical issues, identifying and fixing the reported issues.
- Write samples or \'how to\' prototypes to explain a particular technique/technology or Product.
- Identify and escalate reported bugs in Microsoft products.
- Provide appropriate alternate implementations/techniques/workarounds to help developers workaround a confirmed bug in Microsoft\'s products
- Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
- Support M365 customer via multiple of modalities in a 24*7*365 global support delivery team.
Bachelor\'s Degree in Computer Science, Engineering or related field.
Abilities and Experience should include:
Required Hard:
- 2+ years of experience on development/product expertise of at least one of core workloads :
- SharePoint
- Exchange
- Microsoft Teams,
- Azure AD
- Intune
- Exposure to scripting languages : JavaScript, JQuery, Powershell, Node.js.
- Exposure to RESTful APIs, OAuth protocol.
- Exposure to tools - Fiddler, Netmon, Postman.
Required Soft:
- Willingness to learn new technologies/skills.
- Willingness to take on challenges.
- Strong customer focus.
- Excellent verbal and written communications skills.
- Ability to multitask.
Nice to have/desired:
- Prior experience with Graph API (added advantage).
- Prior technical support experience.
- Microsoft certifications.
- Enterprise/Corporate working experience.
- Experience with software development and/or test.
- Knowledge of Programming against M365 Products
Critical Exposure areas:
1) Great troubleshooting skills.
2) Good logical approach to the resolve the problem quickly.
3) Ability to learn from an issue/situation, adapt and carry forward the solution to another seemingly unrelated issue.
If you are excited to grab this opportunity, please apply directly or share your CV at renu@manevams.com and
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Job Detail
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Job IdJD3224644
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear