Job Description

Roles and Responsibility To support Operations Head and MT, in providing thought leadership & developing overall operations strategy and direction, particular around people, talent and general management (business continuity and operations controls). To support Operations Head and MT, in balancing and coordinating delivery of business priorities spanning financial performance & reviews. To support Operations MT in capacity planning, lean process improvement to promote efficiency and scalability. Lead to drive the people and communication agenda of the overall the function. Strategy Support the Global Head and Biz Management Head in defining and executing on the strategic plans of the department as a whole, focusing initially on the GBS and country hub teams. Working across business areas and geographies to deliver on the desired outcome. Work with larger team to define and enhance the risk profile of the WM Operations function globally. Business Support WM Operations projects in the role of business analyst / project manager Establish and maintain effective systems and controls to monitor and direct the working of all businesses, functions and operations particularly on identified business critical issues. Support the department in various administrative activity such as BCP, office management, DOI version controls, risk register, etc. Work with WFE to ensure appropriate capacity planning and gaps. Delivery of People & Talent Agenda Work closely with business unit heads and HR in development of an overall Strategic People Agenda, which includes graduate program, engagement plans, CSRs , reward and recognition and nWoW. Building of talents bench strengths and highly engaged workplace and culture Assist Head of Biz Management in key people deliverables such as execution of top team agreed employee engagement plan. Alignment of individual performance management & productivity assessment of business units. Drive the My Voice action plans across the function with the rest of the operations support teams. Communications & Engagement Creating and executing communications plan for the function. Building stakeholder engagement materials including infographics, powerpoint packs, marketing publications. Assisting with logistics planning and co-ordination of engagement events with stakeholders, external visitors and business units. Stretched Projects Lead Strategic projects in line with business strategies as delegated by the WM Operations head. Key skills required The incumbent is a critical and strategic thinker, decisive and analytically minded, solution-oriented, user-focused and business-savvy with exceptional communication, collaboration, people and conduct management skills. They can successfully engage with many different personalities/ stakeholders and reach consensus when necessary. The incumbent must be reliable and proactive in delivering work products and engaging with different stakeholders. The incumbent must be meticulous and is able to organise data in a structured manner for presentation to a wide audience. The incumbent should have strong excel and data skills The incumbent should have relevant operations or banking industry knowledge gained in previous capacity. Our Ideal Candidate Minimum Bachelor\'s degree with Honours, or Master\'s in Computer Science, Engineering, Sciences Exposure to dashboard tools and metric build Preferably PMP certified Agile Product Owner or Scrum Master certificates Programming skills desired: C++ or Haskell Role Specific Technical Competencies Agile Product Owner / Scrum master Core Project Management Program (PMP) Entry Data Analytics Core Exposure to Financial Services Core Microsoft Office Product Suite Advanced About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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