Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xc2\xae 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



What you get to do in this role:

• As a Manager of Product Management, you will lead and direct 3-4 product managers.

• You\'ll be responsible for communication between the US product team and the IDC engineering team as a critical connection bridge during the product planning and execution phases with the clarify, alignment, and execution. Together we deliverthe product loved by our customers.
• This role is also responsible for developing people through mentoring and feedback.
• With a fast-paced and highly dynamic environment, this role needs to be a role model that embraces the changes with uncertainty and leads to execute with business outcomes.

Qualifications

To be successful in this role you have:

• Minimum of 3 years of product management on enterprise Cloud SaaS products
• Clear communication (both oral and written) on defining feature priorities with requirements and managing feature backlog.

• Minimum of 1 year of people\'s management experience in a fast-paced organization.

• Impeccable communication skills and the ability to bridge the communication between the US team and the IDC team to ensure product communication clarify during release planning and execution phases

• Demonstrated the ability to build trust and instill confidence in team members and stakeholders

• Prepare, maintain and evangelize the product roadmap that aligns with company vision and broader product strategy

• Experience in managing product life cycle from concept to delivery and support
• Ability to manage multiple projects and to prioritize activities for optimal results.

Preferred Qualifications:

• Omnichannel Service Management or similar CRM software development/implementation experience.

• Experience with chat collaboration technologies, either in the consumer or enterprise space

• Ability to manage product and feature trade-offs with sales, marketing, engineering, and management teams

• Experience influencing and creating a collaborative culture with Engineers, UX designers, and Marketing stakeholders to solve core customer needs

• Strong communication and presentation skills in executive and public speaking environments

• Good analytical skills and exceptional attention to detail.

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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