Job Description

Line of Service Advisory

Industry/Sector Not Applicable

Specialism Managed Services

Management Level Senior Manager

& Summary A career in our Advisory Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

Preferred Knowledge/Skills

Demonstrates thought leader - level of knowledge and/or a proven record of success in the following areas:

• Demonstrating proven/thorough knowledge and success with executing and managing consulting and managed services engagements across one or more platforms (Oracle, Salesforce, SAP, Microsoft, Google etc.) and diverse technologies within a top consulting or managed services Firm;
• Demonstrating successful experience in client service, having been part of supporting the design, activation or operation of business process focused managed services; and,
• Possess strategic leadership with track record driving results faster than competition in new markets/solution areas (preferred: Managed services growth, scaling up delivery centers). Strategy development with multi-phase execution and delivery.

Demonstrates thought - leader level of knowledge managing multiple, complex projects and direct medium to large teams including:

• Developing and implementing managed service programs;
• Communicating with external clients and internal staff in an organized and knowledgeable manner;
• Managing offshore resources in multiple locations;
• Showcasing collaborative leadership & interpersonal skills, coaching skills, cross-group collaboration and proven ability to influence across organizational boundaries;
• Leveraging project management and project facilitation skills, especially with leading and facilitating teams and developing client proposals;
• Identifying and addressing client needs by: Developing and sustaining impactful client relationships; Possessing networking, negotiation and persuasion skills to identify and sell potential new service opportunities; Preparing and presenting complex written and verbal materials; and, Defining resource requirements;
• Building and developing diverse and inclusive teams;
• Preparing project workflow, budgets, billing and collection;
• Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation;
• Assessing, designing and implementing improvements in business processes within and across functions;
• Communicating process improvement recommendations to internal and external stakeholders;
• Demonstrating exposure/understanding of automation technologies (e.g. machine learning);
• Demonstrating industry experience (e.g. Pharma Life Sciences, Healthcare, Insurance, Financial Services);
• Supporting client targeting and proposal development activities;
• Understanding of managed services support models, pricing and delivery frameworks;
• Communicating with external clients and internal staff in an organized fashion - preparing and presenting complex written and verbal materials to address client needs;
• Leveraging project management and project facilitation skills, primarily with leading and facilitating teams and developing client proposals;
• Understanding high level of client services, modeled through ability to develop work approach, project plans and communications to meet/exceed client requirements and establish maximum impact/outcomes;
• Managing budgets, and collecting and analyzing data to communicate ROI/impact;
• Executing and distributing communications, messaging, tracking and reporting associated with marketing and sales excellence;
• Supporting the development of sales strategy and business development plans to support growth areas and global go-to-market priorities;
• Supporting the development and execution of marketing and sales strategies, materials and tactics that enable a differentiated client experience;
• Understanding of marketing trends and channels that increase demand generation and brand equity; and,
• Demonstrating experience with Microsoft and Google applications.

Preferred Knowledge/Skills

Demonstrates thought leader - level of knowledge and/or a proven record of success in the following areas:

• Demonstrating proven/thorough knowledge and success with executing and managing consulting and managed services engagements across one or more platforms (Oracle, Salesforce, SAP, Microsoft, Google etc.) and diverse technologies within a top consulting or managed services Firm;
• Demonstrating successful experience in client service, having been part of supporting the design, activation or operation of business process focused managed services; and,
• Possess strategic leadership with track record driving results faster than competition in new markets/solution areas (preferred: Managed services growth, scaling up delivery centers). Strategy development with multi-phase execution and delivery.

Demonstrates thought - leader level of knowledge managing multiple, complex projects and direct medium to large teams including:

• Developing and implementing managed service programs;
• Communicating with external clients and internal staff in an organized and knowledgeable manner;
• Managing offshore resources in multiple locations;
• Showcasing collaborative leadership & interpersonal skills, coaching skills, cross-group collaboration and proven ability to influence across organizational boundaries;
• Leveraging project management and project facilitation skills, especially with leading and facilitating teams and developing client proposals;
• Identifying and addressing client needs by: Developing and sustaining impactful client relationships; Possessing networking, negotiation and persuasion skills to identify and sell potential new service opportunities; Preparing and presenting complex written and verbal materials; and, Defining resource requirements;
• Building and developing diverse and inclusive teams;
• Preparing project workflow, budgets, billing and collection;
• Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation;
• Assessing, designing and implementing improvements in business processes within and across functions;
• Communicating process improvement recommendations to internal and external stakeholders;
• Demonstrating exposure/understanding of automation technologies (e.g. machine learning);
• Demonstrating industry experience (e.g. Pharma Life Sciences, Healthcare, Insurance, Financial Services);
• Supporting client targeting and proposal development activities;
• Understanding of managed services support models, pricing and delivery frameworks;
• Communicating with external clients and internal staff in an organized fashion - preparing and presenting complex written and verbal materials to address client needs;
• Leveraging project management and project facilitation skills, primarily with leading and facilitating teams and developing client proposals;
• Understanding high level of client services, modeled through ability to develop work approach, project plans and communications to meet/exceed client requirements and establish maximum impact/outcomes;
• Managing budgets, and collecting and analyzing data to communicate ROI/impact;
• Executing and distributing communications, messaging, tracking and reporting associated with marketing and sales excellence;
• Supporting the development of sales strategy and business development plans to support growth areas and global go-to-market priorities;
• Supporting the development and execution of marketing and sales strategies, materials and tactics that enable a differentiated client experience;
• Understanding of marketing trends and channels that increase demand generation and brand equity; and,
• Demonstrating experience with Microsoft and Google applications.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date November 6, 2022