Job Description

Job Title: Markets Post Trade Application Support
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

BUK & BX \xe2\x80\x93 All locations

We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Introduction:

• The Application Support Specialist will perform a critical role in Application Support and Service Management with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated users queries.
• Technical support and Maintenance of the Business Service and Applications
• Hands-on and should be able to work independently and if required guide team mates
• Own maintain and track incidents through their entire lifecycle, Strong Analytical Skills
• Manage the success handover of change into the support environment.

What will you be doing?

• Takes responsibility for technical solution to incidents, and problem, reacting quickly to limit downtime and resolve the issue.
• Takes accountability for ownership and execution of all application related activities related to the day to day operations of the Banks production applications related to the individual Product area
• Ownership and prioritization of individual Incidents and ensuring the delivery of solutions in line with the Service Level agreements and Operational Level Agreements to deadlines and quality standards, providing regular update to key stakeholders and all levels
• Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing resources information and education relating to the system technology and function.
• Provide support, expertise and specialized system knowledge to allow resolution of key incidents outside of business hours
• Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software.
• Collaborate with global application support and development teams
• Regular service reviews of vendor and vendor management
• Resiliency and stakeholder management

What we\xe2\x80\x99re looking for:

Application Support Specialist / Technical Competencies

• Should have at least 10+ years of experience on application support in Banking domain
• Should have advanced understanding on Windows, SQL queries, Unix commands, Autosys and MQ messaging.
• Should have good understanding on ITIL
• Should have experience on alerting and monitoring tool like App Dynamics, Netcool, Kabana, ITRS or any other similar tools
• Should be flexible to work in shifts

Skills that will help you in the role:

• Evidence of strong experience of IT software support
• Evidence of strong experience working within an ITIL Environment (preferred)
• Flexible approach and ability to work under pressure.
• Sound time management and organisational skills.
• Good written and oral communications skills.
• Strong interpersonal and excellent communication skills.
• Previous second line application support experience.
• Sound knowledge of financial markets.
• Hands on experience of Shell/Perl/Python scripting
• Ability to debug and performance tune application code in PL/SQL, Java etc
• Knowledge of Database performance tuning
• Knowledge on Cloud (AWS) and aPaaS environments
• Knowledge of ITRS Geneos monitoring solutions.

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

#Software Engineering

Barclays