Job Description

Role

TM Voice Core

IJP Code

Function / Department

Core IN & VAS

Location

Mohali

Hiring Manager

Cluster Core Head

Job Purpose

To manage the Voice Core and Data Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities. This role includes engagement with COG, SNOC, Product Factory, CXX, Planning, Transport and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver quake free and superior quality Voice and data services at circle. The role involves managing Voice and data core services multi-technology environment (viz. 2G, 3G, 4G CS Voice, VoLTE/IMS, VoIP, Signaling STP/DRA, Roaming and Support Enterprise Fixed Line & IOT).

*Network elements involved (As per deployement, circle specific)

Core CS Domain: MSC/GMSC, MSS/GCS, BC, MGW/GMGW, STP/SPS/DSR, DRA, MNP DB, HLR-(Mono, DX, NT), UDC, HSS, NDS, CDS, EIR/AUC, IMS VOLTE, TAS, SBC, Core MPBN-Routers & L2/L3 Switches, R4 Routers, STP Routers), EMS, PMS tool, Voice LI.

Data core Elements like: MME, SGW, PGW, PCRF, Cache servers,

Key Result Areas/Accountabilities * FIELD SUPPORT: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolve in line with SLA/OLA. Capacity and KPI analysis and strive to improve same as per central guidelines & targets. Pro-active failure analysis. Offline backup support. MIS & report preparation/analysis. Support SNOC integration & Network Consolidation. Process adherance as directed by COG and SNOC. Redundancy testing. Management of Access and Long distance interconnects.

• CUSTOMER SUPPORT: Enrich customers' data and Voice services by meticulous customer complaints analysis and resolution. Drive to sustain NIL revenue leakages in circle.
• PROJECT SUPPORT: Support new services/node rollouts and expansions HW/SW. Voice and Data Core Infrastructure management and hygiene. Support field trials and POCs. Sync with UAT teams and RA for tests and clearances.
• DATABASE MANAGEMENT: Spare management & EOS/EOL management. Inventory management and quarterly sign off. Handle OPEX AMC/MS BPA PR PO as per Corp. Directives. Commercial co-ordination and closures at circle level.
• SECURITY MANAGEMENT: Support Nodal teams during TERM cell audits. Regulatory compiance adherence. Ensure MBSS security compliance of Voice Core nodes hosted in circle.

The Key KPI indicators are as below:- * CS Core and VoLTE Node Availability

• Data core KPIs
• Capacity management of Voice Core Nodes (Daily/Weekly/Monthly reports)

Core Competencies, Knowledge, Experience * Should have at least 10 -15 years of experience overall in telecom domain with Voice and Data Core service knowledge with any platforms as Ericsson (voice and data) Nokia (Data), ZTE, etc.

• Experience in managing IP platforms viz. CISCO, Juniper, Huawei, Ericsson etc.
• Knowledge of Signalling, Roaming and Voice call flows in 2G/3G/4G/VoLTE domains.
• Experience in Cloud domain, knowledge will be a major plus.
• Excellent communication & inter-personal managerial skills, strong customer focus & seamless approach.
• Timely decision making and risk assessment.

Must have technical / professional qualifications

BE (E&C, Computers). Preferable to have knowledge in Cloud Technology or Cloud Certification (Redhat)..