Manager
Year Thane, Maharashtra, India
Job Description
Key Objective of the Job: 1. Developing operational strategy, Operational process design for Overdraft Product.
2. Flair understanding of Loan Operations processes, Key Performance metrices etc
3. Engage with the stakeholders to drive Process improvement, re-engineering, and enhancements.
4. Stakeholder Management - Product, IT, Business, Ops, SLA partner and Outsourcing Partner.
5. Project Management – BRD writing, UAT and Process Improvement/Automation
6. Managing and driving of a mid-sized team – 18 to 20 Team members Major Deliverables:
- SLA Management – TAT/Delivery
- Timely implementation of Process/ Projects – as per Plan
- Quality and productivity monitoring of the team
- Compliance management as per policy/RBI regulation.
- Managing Process control / Ops Risk etc.
Specialized job competencies:
- Good knowledge of retail loan products including digital offering like BNPL, EMI card, Digital Loans etc.
- Ability to handle multiple priorities and demands in a fast-paced dynamic environment.
- Flexible, self-driven and Proactive
- Strong Stakeholder management and Project Management skills
- Ability to handle mid-sized team
Other desired attributes:
- Good communication skills
- Good negotiation skill & presentation
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Job Detail
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Job IdJD2912243
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear