Manager, Tech Support

Year    Chennai, Tamil Nadu, India

Job Description

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities

Technology Management team is looking for an experience Content & Creativity manager to propel Tech Management as a brand through consistent messaging and strategy. A self-motivated individual with experience handling both internal and external business / stakeholder communication. The ideal candidate will be eager to tackle the challenges of developing content that helps build Tech Management team's brand recognition.

The individual is expected to perform a variety of tasks, such as the corporate videos and related collateral, creation and development of print and online content, internal web site management and content development, by-lined articles & related comms. Generating buzz about existing and new initiatives to enhance our appeal across GBS.

You will also aid in the preparation of presentations and/or speeches geared toward team achievements, product / service releases, FAQs etc.

Applicants seeking a long-term relationship will get first consideration.

Roles & Responsibilities
  • Strong presentation and communication skills
  • Excellent organizational skills and the ability to meet deadlines
  • Discover storytelling opportunities within GBS Tech Management communications materials and channels
  • Collect unstructured copy from content contributors or stakeholders and rewrite/shape into cohesive, compelling narrative
  • Demonstrated ability to use technology and tools effectively to deliver the desired content
  • Experience creating targeted content that generates measurable ROI
  • Capable of communicating parallel with stakeholders in different channels and manage the planned deliveries on time
  • Work as a team player to get best use of resources available within the team in positive manner
  • Bachelor's degree required (Master's degree preferred)
Preferred Qualifications & Requirements (experience more important than qualifications)
  • At least 7 years of experience in Marketing, Media, Communications or similar field
  • Proven track record of creative work
  • Fluent in written and spoken English
  • Good Presentation/PPT skills
  • Strong content creation skills: creative, visual and editorial point of view
  • Product/Project Management Experience
  • Graphics Design, video/image editing i.e. Adobe Photoshop, Illustrator
  • Experience in media management
  • Can work in high functioning environment
  • Self-starter with initiative and drive
  • Motivated to rapidly learn new skills
  • Ownership of platform
  • Meticulous on quality; take pride of your work
  • Excellent planning and organization skills
  • Craves receiving feedback and constructive criticism
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Key Stakeholders
  • Tech Management MT(GBS, Global)
  • Other Internal Partners(Corp Affairs, ET Comms team etc.,)
  • CIOs / COOs, Delivery Heads, Business / Domain heads and TS Teams
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Job Detail

  • Job Id
    JD2961797
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year