Job Description

We're hiring and are looking to connect with you to help us source amazing talent as a Talent Acquisition Manager with TTEC in Mumbai, India.

Accepting digital applications for your protection and the protection of our employees: Apply online today to connect with us. You'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

What You'll be Doing

The role of Talent Acquisition Manager is to lead a team of Talent Acquisition Specialists to meet aggressive recruiting targets in support of specific client needs. This includes establishing high-volume sourcing strategies and tactics; implementing and modifying customized interview, testing, and screening tools; and making continuous process improvements to the recruiting process resulting in higher recruiting yields and better-quality hires. Managers utilize corporate support teams to assist them with recruiting efforts and develop strategic partnerships with these teams to leverage their services. TA Managers monitor recruiting targets daily by individual team members and act quickly to troubleshoot obstacles and motivate their teams to reach daily recruiting targets. TA Managers must be able to quickly adapt plans and shift directions in order to meet changing client requirements. This is a challenging position that is suited for a high-energy individual who can motivate their team to consistently meet aggressive goals.

You'll also champion and establish TTEC as an employer of choice within the local community by establishing and nurturing relationships. Ready to ensure a positive experience for every candidate?

As a Talent Acquisition Coordinator, You'll Enjoy:

• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Diverse and community-minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive pay and benefits you'd expect

On a typical day, you'll

• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.
• Manage a strategic and tactical sourcing plan to support specific hiring goals.
• Manage the communication flow between the Talent Acquisition team and internal shareholders
• Improve the key success metrics associated with hiring goals. These include:
• Cost per Hire (goals will vary by business unit).
• New Hire First Day No Call No Show percentage.
• Hiring timeline and time to fill open positions.
• Meeting client hiring requirements (varies based on client and ramp).
• 60-day attrition rate for new hires.
• Motivate, hire, and retain an outstanding Talent Acquisition team.
• Ensure compliance with TTEC's hiring processes and tools.
• Oversee hiring for Agent level roles and provide high-quality candidates in a timely manner.
• Develop and maintain a strategic partnership with corporate support teams including Human Capital Shared Services, TA Marketing, Finance, Payroll and local Human Capital
• Mentoring new/junior team members

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:

• Bachelor's Degree
• Prior 5 years of experience managing a recruiting team in a high-volume recruiting environment preferably in the BPO industry.
• Motivate a team to achieve aggressive goals under tight deadlines.
• Strong knowledge of Taleo, HRMS, or other applicant tracking system
• Sourcing expertise using internet job boards, or other job seeker database systems.
• Lead and influence others by example, coaching, and mentoring.
• Strong verbal and written communication skills; English.
• High level of integrity, judgment, accountability, and follow-through.
• Successfully able to manage multiple on-going projects.
• Knowledgeable with local employment laws.

Apply Today:

Click on the Apply Now button.

You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

Career Changers welcome here:

Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our customer service team.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.