Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it. We dream in digital, dare in reality and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager - Support

In this role, you will manage teams of Cora Sequence Support Engineers for multiple Clients.

Responsibilities

\xc2\xb7 Implementation and ensure adherence of Application Support Processes

\xc2\xb7 Ensure effective Governance of following points:
o Monitor overall progress
o Tickets trending
o Risk and Issue Management
o SLA Compliance
o Escalation Management

\xc2\xb7 Stakeholder Management: Liaison with both internal & external clients ensuring customer satisfaction.

\xc2\xb7 Reporting: Publishing of key metrices & reports on required periodicity

\xc2\xb7 People Management - Resource management including shift planning, productivity measurement, skill development etc.

\xc2\xb7 Maintain Knowledge base

\xc2\xb7 Respond to RFP and proposals

Qualifications we seek in you!

Minimum Qualifications / Skills

\xc2\xb7 Graduate/postgraduate with IT/Computer Science Background

Preferred qualifications

\xc2\xb7 Experience in IT application support and Development

\xc2\xb7 ITIL certification at Intermediate/Expert level

\xc2\xb7 Prior work experience in Application Support projects is a MUST

\xc2\xb7 Well versed with Incident, Problem and Change Management Process

\xc2\xb7 Good project management skills and experience

\xc2\xb7 Technical background with hands-on development experience (preferably in Microsoft Technologies) in the past

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact