Job Description

A First Fit team aim to increase the installed base. The super service center which facilitates the seal assemblies, seal refurbishments, seal testing & supporting Pump OEM’s mainly in the Western & Northern region.
Duties & Responsibilities

• Responsible for the day-to-day activities of the Super Service Center.
• Responsible for the smooth execution of the First Fit orders.
• The monthly Sales from the Super Service Center
• The timely & correct order booking, amendment, liaising with customer’s, Bangalore office , Purchase & Operation team , CPG , PDO , ISC etc.
• Guide and Drive team of the Super Service Center.
• Responsible for the timely order execution.
• Conduct seminar/customer trainings.
• Troubleshooting of mechanical seal/system and coupling.
• Align team towards ISO 9001 quality management system, represent team in quality audits.
• Collaboration with other teams, influence own team members to meet the objectives.
• Responsible for decision making process of maintaining right amount of manpower in the team.
• Responsible for strategic decision-making regarding team making process.
• Responsible for training plans for the team.
• Collaborate with global teams in their initiatives of developing suppliers and maintaining the service center in line with the other service centers.

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual

• BE in Mechanical / Chemical from reputed university with 12 to15 year’s relevant Industrial experience.
• Having experience in managing the Service Center activities like Seals Assemblies, Testing, day to day operations & the execution of the First Fit orders.
• Should be able to liaise with the Bangalore operation, Engineering, Purchase Sales & different sites in order to continue with the day to day work.
• Strong working knowledge to run the super service center, execution / Project management activities.
• Excellent communication skills to articulate strategies and drive a coordinated action plan.
• Strong leadership presence with the ability to prioritize and communicate clearly across all levels of the organization (without formal authority) and cultures.
• Ability to work in a deadline driven work environment, attention to detail, and multitasking are essential.
• Develop plans for the ongoing standardization and improvement of the support systems engineering function, including processes and products.
• Ability to make quick decisions while evaluating risk to John Crane and the customer.
• Ability to identify and realize commercial opportunities by influencing.
• Ability to quickly standardize processes across multiple geographies and cultures using a best practice approach.
• Manage a team of 10 for the shop floor activities

About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.