Job Description

General Purpose:

The Manager, Enterprise Applications is a hands-on leader responsible for driving the execution of WEX Sales, Marketing & Service technology. This role focuses on the practical implementation of cloud/SaaS solutions and the effective management of critical projects. The ideal candidate possesses a broad understanding of Cloud/SaaS solution design and integration, with a preference for experience with Salesforce platform.

Candidates should exhibit strong leadership and interpersonal skills, thriving in a dynamic, team-oriented environment. Essential experience in CRM and SaaS platforms is a must, coupled with the ability to hands-on manage a small to midsize team of system administrators/developers, executing plans with precision and timeliness.

Essential Duties and Responsibilities:

Drive the practical analysis, implementation of Salesforce technology solutions, particularly Salesforce.com, to execute the WEX Sales, Marketing and Service strategic plan.**

Ensure architecture standards maximize efficiency, reuse and support platform compatibility.

Act as liaison with primary stakeholders for the management of all aspects of maintenance and specific enhancements, data integrity, and security in the Salesforce.com platform (and others)

Provide leadership and support as coach and mentor; actively assist in planning and participating in team development

Manage and balance workload of the team and act as escalation point for all business and technical teams

Use agile metrics and tools to understand team performance and efficiency and take actions to improve the efficiency of the team.

Serve as the relationship manager and escalation point for multiple 3rd party development partners

Maintains up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology may deliver business improvements and competitive advantage.

Desired Qualifications for Consideration:

BS/BA degree in IS/CS or related field

3+ years of Salesforce.com administrative or development exposure

5+ years of management experience with small to midsize teams; solid knowledge of triaging and escalation of critical issues

Experience managing technology roadmap for Sales & Marketing organizations

Experience with or direct oversight of systems and software that integrate into the Salesforce.com platform

Experience managing a multi-org Salesforce.com environment, including Marketing Cloud

Ability to prioritize (and re-prioritize) as business needs change

Proven experience with vendor management

Experience working with a diverse set of stakeholders; strong customer service orientation

Solid knowledge of Agile methodologies and ticket/case management

WEX