Job Description

DESCRIPTION

Looking for a career at a company that seeks to be Earth\'s most customer-centric company? If so, meet Amazon.

Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services).

NOC (Network Operation Center) is the central command and control center for \'Transportation Execution\' across the Amazon\'s transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon\'s ability to serve its customers on time.

Within NOC\'s umbrella, resides a fast-growing Last Mile support function - AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing, Scheduling, On-Road and Payments workstreams. The Marcopolo program under AMZL CO strives to operate heavily repetitive processes for NA, EU and JP COs, with standardized mechanisms, tools and technology and with a vision is to build a global Center of Excellence for Last Mile (LM) CO services across WW marketplaces in next 3 years. As a Manager, Operations in the Marcopolo organization, this role will lead the operations management (tactical execution) charter for DSP Payments workstream supporting NA, EU and FE (Japan) geographies. This team supports daily payments execution operations for 1000+ AMZL, AMXL, RSR and EDSP/XPT nodes and covers the following functional areas: (i) Work Summary Tool (WST) - Daily validation of on-ground route executions (Service Type review/AM process) and DSP Dispute/station adjustment request handling process (PM process) and (ii) Invoicing - Weekly approval of Original invoices and its corresponding dispute handling process (Adjustment Invoice). This role will influence and advice multiple senior level leaders and stakeholders.

Responsibilities of a NOC PM
We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. We\'re looking for a hands-on and motivated self-starter who\'s passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making.

In this role, the manager will work with stakeholders from multiple partner team to manage last mile support function & improve program performance. From operational perspective, the manager will lead a team of people managers overlooking operations for a team size of 70+ associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 1 PM to 10 PM) to cater to multiple geos (NA/EU/JP).

The Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The manager will work with stakeholders to drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.

This position also manages the planning and execution of the team\'s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team\'s career development plans through performance assessment, drive engagement through 1-1s and represent the team in Business reviews (WBRs/MBRs). The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving and document writing abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams

PREFERRED QUALIFICATIONS

- Experience managing, analyzing and communicating results to senior leadership

Amazon