Job Description

Job Summary . Manager - Payments - Ops & Service Job Purpose PPI Interoperability is a new medium of payment channel opened for the customer holding Wallet / PPI (Prepaid Payment Instrument). This payment channel works on the same ecosystem as of UPI and hence reconciliation of these transactions on daily basis is necessary in order to settled funds as an Acquirer / Issuer and with customer as well. Job Duties & Key Responsibilities . Duties and Responsibilities - 1. Process management . Manage reconciliation of Interop transactions . Ensure all the customer credits / reversals are processed within defined timeline / TAT . Work with IT to address all system issues. Identify workarounds/ solutions to drive greater efficiency. . Support Service Team in resolving customer queries . Daily publishing of transaction MIS and Recon Summary . Connecting with Product or Business Teams for Product or Process related changes or enhancements . Immediately highlight seniors / stakeholders for any issues . Focus on enhancement and automation of recon activities . Accurate in performing recon activites . Major Challenges - . Stringent TAT for recon & settlement by NPCI. Delay in recon will result in penalty implication by NPCI . Key Decisions / Dimensions - Following decisions are taken by the role: . Quick in raising all issues with respective seniors and stakeholders . Ensuring daily MIS is published before EOD . Work with IT and Product Teams to ensure all challenges are raised and resolved . Simplify or enchance recon activities to improve settlement and customer implication TAT Required Qualifications and Experience . a) Qualifications . MBA / Graduate . Detailed Process knowledge . Reconciliation knowledge b) Work Experience . Minimum 4 - 6 years of experience in financial domain viz. Reconciliation . Strong time management skills . Accuracy in numbers . Understanding of basic accounting . Familiar with banking applications like CBS, Switch, Service Request Management, etc.

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