Job Description

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths. Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture. We are in growth mode and are looking to empower passionate and exceptionally talented team members.

The Opportunity:
We are looking for a Manager - Partner Relations who will report directly to the CX Director and manage specialized CX Teams making sure that at any point in time their team is working in sync with other CX teams as well as other ApplyBoard internal stakeholders (Partner Relations, Sales, Marketing, Dev). The CX Manager will be the advocate of seeing the big picture so we can make Customer Experience for our students, schools and recruiters the best possible. Join our growing Customer Experience team and take our company and platform to the next level!

In this role, you will:

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  Planning and scheduling of the work to ensure maximum efficiency and minimum backlog
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  Control resources and utilize assets to achieve qualitative and quantitative targets
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  Analyze statistics and compile accurate reports
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  Developing processes to position team on achieving its goals and objectives
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  Coach, teach and promote a positive team attitude to increase productivity of associated team members
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  Build and execute a Staff Development Plan
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  Ensure high retention of the team Developing enablement and cross training plans for the team
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  Communicate across various ApplyBoard teams.

What you bring to the table:

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  Strong leadership and people management skills
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  Proven track record in building highly skilled customer service teams
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  Direct experience in establishing and achieving goals and targets tied to Customer Experience
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  Ability to extract and analyze data and make decisions accordingly
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  Experience with using MS Excel or Google Sheets
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  Excellent written and verbal communication skills
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  Ability to think strategically and to lead
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  Promoting positive attitude while working across different teams

What We Offer:

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  The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
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  Working alongside a brilliant and globally diverse team that is the fastest growing in the Waterloo region
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  Great compensation and benefits package to keep you healthy and happy!

Life at ApplyBoard:

By joining our team, you have the opportunity to:

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  Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement
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  Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.
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  Make a difference in the lives of thousands of students as they explore educational opportunities
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  Want to learn more about ApplyBoard, read our
  Life at ApplyBoard Blog , and be sure to follow us on our
  LinkedIn page .

About ApplyBoard

ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom. ApplyBoard, headquartered in Kitchener, Ontario, Canada, has helped more than 300,000 students from more than 125 countries along their educational journeys since 2015.

ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50\xe2\x84\xa2 list in 2019 and #2 in 2020.

ApplyBoard was also been named to LinkedIn\xe2\x80\x99s list of Top Startups in 2020 and 2021 and TechTO\xe2\x80\x99s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.
In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.

ApplyBoard is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any accommodations or assistance during the recruitment process, please let us know.