Job Description

You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Manager/Sr. Manager Partner Technical Enablement At American Express, we help small businesses grow their business and meet their customer’s payment needs. We are focused on expanding the number of places that cardmembers can use their card through innovative partnerships with leading payments companies like PayPal, Square (Block) and Global Payments. If you are looking for an exciting role as a key member of the Global Acquisition Capabilities team, you can play a critical role in supporting this growth through developing program platforms, launching new partners, designing program rules, ensuring partner adherence, and managing program controls and governance. Through exciting and innovative programs like OptBlue and Merchant Recruiting Processing and Servicing (MRPS) and growing relationships with Payment Aggregators, we are transforming how American Express is accepted and welcomed. Join us as we strive to achieve American Express acceptance at every small business. Description Small businesses play a critical role in the strength of the world economy. New businesses continue to enter the market to provide new services including payments with a swipe, tap, chip and pin, through a dongle and other technologies. These new companies are creating change in the industry by simplifying the merchant experience and have expanded the market to smaller companies that previously did not accept credit cards. American Express’ Global Acquisition Capabilities business is responsible for third party acquiring partner enablement, oversight and acquisition operations and capabilities. This position is an exciting opportunity for a candidate seeking to utilize their expertise in project and vendor management, while deepening their leadership and relationship skills working within a fast paced, dynamic team. This manager will be responsible for collaborating with partners for them to develop and implement systems and processes to be able to launch under the OptBlue or Aggregator programs in various markets across the Americas. This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, various Product Owners, Technologies, Risk Management, Compliance and Global Services Group. Day to day responsibilities include:

• Project Management of the OptBlue and Aggregator technical project, driving external partners to meet the agreed upon timelines
• Ownership of ensuring the OptBlue and Aggregator partners understand the technical and operational requirements of the program in which they’re launching
• Employ creative problem solving for internal and external partner issues related to the program implementation, operations, and technology solutions
• Develop, maintain, and deepen partner relationships to speed implementation of program and ensure high performance
• Effectively collaborate with all business units to maximize merchant acquisition goal
• Manage enablement of Spanish speaking OptBlue and Aggregator partners in Mexico, Argentina, Puerto Rico and U.S. Virgin Islands

Qualifications

• Energetic self-starter with proven business maturity, professionalism and thought leadership
• Strong project, organization, and time management skills
• Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment
• Demonstrated ability to successfully implement and manage large, complex initiatives across multiple locations or partners with multiple constituents
• Ability to lead and influence internally and externally, across management levels to meet objectives and deliverables
• Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy-to-understand terms; ability to handle objections and deliver difficult messages
• Thorough understanding of Amex business dynamics, key linkages, policies, and procedures such as Merchant Acquisition, Network Solutions and Operations, Compliance, Legal, Finance, Technologies, and Global Servicing
• Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies
• The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment

Critical Factors to Success:

• Merchant Services experience, including a general understanding of end-to-end processing for Amex merchants, preferred
• Strong project management experience and a passion for problem solving

================================================================================== American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. ===================================================================================