Manager Operations
Job Description
Key Objective of the Job: 1. Developing operational strategy, Operational process design for partnership / Alliance products, Digital retail Loan products etc. ( PL, BNPL, EMI Cards, Products sourced through Co-lending/FLDG arrangement etc. )
2. Flair understanding of Digital Loan Operations processes, Performance metrices etc.
3. Engage with the stakeholders to drive Process improvement, re-engineering, and enhancements.
4. Stakeholder Management - Product, IT, Business, Ops, SLA partner and Outsourcing Partner.
5. Project Management – BRD writing, UAT and Process Improvement/Automation Major Deliverables:
- SLA Management – TAT/Delivery
- Timely implementation of Process/ Projects – as per Plan
- Quality and productivity monitoring of the team
- Compliance management as per policy/RBI regulation
Specialized job competencies:
- Good knowledge of retail loan products including digital offering like BNPL, EMI card, Digital Loans etc.
- Ability to handle multiple priorities and demands in a fast-paced dynamic environment.
- Flexible, self-driven and Proactive
- Strong Stakeholder management and Project Management skills
- Ability to handle mid-sized team
Desired Experience: 8-10 years
Other desired attributes:
- Good communication skills
- Good negotiation skill & presentation
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
Team Lead Operations / Associate Manager Operations BPS
Hyderabad, Telangana - Secunderabad, Telangana -
Job Detail
-
Job IdJD2864679
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationThane, Maharashtra, India
-
EducationNot mentioned
-
ExperienceYear