Job Description

Manager-Operations

Role : Manager-Operations

Job description

Key Responsibilities:

Strategic:

1. Prepare performance standards for the centre in collaboration with the Cluster heads and the Corporate in line with strategic plans of the organization

2. Conduct regular analysis in centre, identify trends and collaborate with the Corporate Medical & Quality team to ensure appropriate action plans at put in place

Operational:

1. Devise and implement action plans for achievement of financial targets of the center

2. Strengthen the relationships with existing surgeons through constant doctor engagement initiatives to ensure long lasting relationships

3. Build new business relationships with doctors/facilitators etc., thus contributing to increase in the revenues of the center

4. Assist and coordinate with the centre level sales team in establishing CFS brand in the locality/area/city through various sales (BTL) and marketing campaigns (ATL)

5. Ensure implementation & supervision of business lead capturing & conversions

6. Focus on continuously enhancing Patient\'s experience through interactions and involvement to determine expectations

7. Prepare and maintain effective scheduling and availability of resources to ensure on time surgeries and ensure efficient procedures in billing are being followed

8. Ensure timely, accurate and legible documentation is maintained by clinical & non clinical team

9. Ensure pre & post-surgical nursing care is of highest quality by continuous assistance, training and monitoring

10. Ensure that ethical medical practice is followed at all times at the center

11. Coordinate with the medical directors and ensure that all clinical policies and procedures within the Center meets the requirements of State/Local rules & regulations and other licensing or accrediting bodies

12. Conduct periodic clinical and medical reviews along with the Medical Directors and ensure timely execution of the initiatives/follow-up activities

13. Ensure maintenance of highest standards of hygiene and cleanliness in order to achieve least number of hospital acquired infections

14. Ensure that Bio Medical Waste management system is in place according to standards

15. Ensure compliance on Statutory Guidelines in consultation with corporate team

16. Interact with patients and attendants and build lasting relationships

17. Maintain an efficient patient feedback and response system to gather feedback and respond to problems in a timely manner and ensure resolution

18. Oversee procurement, materials management and inventory management and ensure cost effectiveness, timely submission of bills

19. Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring Fixed costs, variable costs, overheads etc.

20. Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes (implement easy retrieval mechanism)

21. Act as an escalation point for all operational issues related to the facility and take suitable action by interfacing with the concerned stakeholders

22. Manage medico-legal cases and represent the center to legal bodies wherever necessary

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