Job Description

_VOIS Intro About _VOIS: _VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. _VOIS Centre Intro About _VOIS India: In 2009, _VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Decription Problem Ownership & Co-ordination with Delivery team - Single Point of Contact for all the problems affecting the services . Analyze root cause Along with Ops, identify Known Errors, coordinate actions to fix the errors Provide relevant feedback to market team. Communicate project status, updates and deliverable to stakeholders, Investigate and troubleshoot technical issues working closely with delivery team Implement feedback loops and mechanisms for gathering business input from market, Delivery team and incorporating into future iteration of releases. Leadership - Ability to drive collaboration of cross-functional teams, ensuring end to end service mentality through the entire Market chain. Minimization of the operational efforts - Continuously search to avoid recurrent incidents by fixing the problem for market. Excellent ability of synthesis: ability to deduct out of an anomaly a problem statement, an action plan and actors. Knowledge of Remedy: or ticketing systems Service architecture - Should possess excellent knowledge on it, its request/data flow, how things are interconnected, Good knowledge on new technologies/tools in market. Customer advocate - Continuously identifies opportunities to improve the customer experience (using the service, creating views/passive probes) Analytics - Skilled in data analysis tools available, is able to look for issues from the reporting tools themselves, understand and suggest meaningful dashboards to reflect service quality for the various service stakeholders. Business View - Continuously seek for optimization opportunities throughout the value chain (e.g. Process optimization, synergies with other propositions, technical optimization). _VOIS Equal Opportunity Employer Commitment India: _VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion , Top 10 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 14 th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we\'ll be in touch! Who we are You may have already heard of Vodafone - We\'re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. As part of our global family, whether that\'s Vodafone, Vodacom or _VOIS, you\'ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status. Together we can.

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