Job Description

Designation : Manager Role: Inside Sales (Customer Experience) Department: Customer Experience Location: Noida About Tata 1mg: Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to makehealthcare understandable, accessible, and affordable for all Indians. Over the past three years, we-veworkedtobuildahealthcareplatformthatguidescustomerstotherightandaffordablecare.Today,Tata1mg is present in 1000+ cities- And we\'re just getting started. Leading the chart as one of the topconsumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg hasdeliveredover15MePharmacyorders,2MeDiagnosticsorders&1M+organicusers/dayin2022andweare just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our missionconsistently. Knowmoreaboutus: Brief about the team: Customer Service is part of the customer support team of TATA 1mg. The team is to help the customer support team to give a remarkable experience to the customers. Customer support is a team of people who provide help when customers have trouble with a company-s products or services. It-s ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve. What will you do: . Recruiting, training, and supervising members of the inside sales team . Educating inside sales staff on effectively answering common customer questions . Collaborating with the marketing department to ensure that the inside sales staff receive quality leads to pursue . Maintaining an accurate record of all leads and actual sales . Preparing accurate sales forecasts to assist the company in making sound business decisions . Regularly evaluating the performance of the inside sales team . Manage outsourced vendor operations and work with them closely in making them reliable partners . Create Scorecards for the partners till the level of advisors to measure and improve overall performance by creating a competitive culture . Evaluating current sales practices and procedures to determine whether they are effective in generating sales . Recommending and implementing improvements to current sales practices and procedures as needed . Proactively addressing and resolving customer needs . Give insights for overall improvement in the existing processes to give a better experience to the customers . Sound organizational skills. . Effective communication skills. What are we looking for Graduate/MBAwith a minimum of 8yearsofworkexperiencein a similar role Proven experience working as an Inside Sales Manager Excellent leadership skills Strong analytical and problem-solving skills Sound organizational skills Good Communication skills

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