Job Description

DESCRIPTION

Amazon Prime Video is looking to hire an insightful, results-oriented Application Engineering Manager to join the team. The person will lead a team of Application developers, Business Analysts and RPA developers to drive application development, process automation and derive business analytics for the Prime Video organization.
The Application engineering manager will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with program, product and technology teams (within Customer Service and across partner teams) to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed.

Key job responsibilities
As an Application Engineering Manager, you will be responsible for:

• Managing a team of Application developers, Business Analysts and RPA developers to support program and operations teams across all Prime Video regions.
• Monitoring & Resolution of Trouble Tickets within defined SLA\'s.
• Provide your team guidance on support procedures and keeping them engaged.
• Drive Root Cause Analysis, Impact Analysis and Production Deployment support.
• Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics)
• Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.
• Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.
• Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.
• Resource planning to support various program requests.
• Drive initiatives to maximize operational efficiency.
• Defining measurable metrics to gauge progress against objective Support goals.
• Build best-of-class application engineering team
• Play a significant role in hiring, developing, and promotion of support engineers of varying technical levels and backgrounds.

About the team
Prime Video is disrupting traditional media with an ever-increasing selection of movies, TV shows, Emmy Award winning original content, add-on subscriptions including HBO and Showtime, and live events like Thursday Night Football. Making great content available to customers, with high availability is just one part of the puzzle. Experimenting with different ways of making this content available to customers is equally important.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

BASIC QUALIFICATIONS

B Tech in Computer Science/Engineering or equivalent industry experience.
7+ years of process automation experience.
In-depth knowledge of application architecture & design.
Expertise in converting business requirements to technical design.
Strong debugging/troubleshooting skills.
Direct management of a team of 5+ application developers or data analysts.
Management of resources, staffing, mentoring, and enhancing and maintaining best-of-class global engineering teams
Work closely with the engineers and other engineering managers to architect and develop the best technical design and approach
Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics.
Proven ability to write scripts and automation.
Understanding of the complete deployment life cycle from design, build, test, deploy.

PREFERRED QUALIFICATIONS

Hands on experience with improving processes through automation
Exposure to process improvement techniques. Experience in operational Excellence is preferred.
Application development experience in one high level programming language (Python/Java/Javascript).
Exposure to ETL lifecycle and ETL pipelines.
Experience in working with data and developing complex reporting/visualization dashboards.
Hands on experience with AWS provisioning, deployment and maintenance.
Proven track record of service improvement and optimization in production.
Exceptional communication, documentation and presentation skills for technical and business audiences.
Excellent verbal and written communication skills.
Ability to solve complex problems independently.
Experience working with an international team and stakeholders.
Ability to handle multiple, competing priorities in a fast-paced environment.
Ability to navigate through ambiguity and delivery incrementally.
Demonstrates skill and passion for operational excellence.

Amazon