Job Description

Lead investigations on incidents and cases referred for investigation, examining appropriate records and documentation, interviewing all relevant parties internally and externally, conducting field visits with relevant stakeholders. Ensuring closure of investigation for all the cases detected preparation of case sheets for presentation to the Committee within the prescribed TAT. To carry out investigations on suspected fraudulent, criminal and other security breach activities as detected or reported for South locations, providing an independent investigation report for management and represent the organization in any related police and court proceedings. Ensure corrective action is taken for the identified miss by the relevant teams and subsequent recovery recourse is initiated in coordination with the concerned teams. Liaison and maintenance of effective communication with Police, Government authorities and external fraud investigators to collate and share intelligence as appropriate, and to ensure that senior management is kept abreast of the most up to date information/intelligence on cybercrime. Visit Police Station to pursue complaint filing / post facto need based PS visits. Traveling to other locations within the region as when required for investigation purpose. Devise Early Warning Mechanism to reduce fraud losses. Provide details to the Legal team basis the notices served by the LEA. Increase Fraud Awareness within and outside the company to prevent losses. Ensure audit is done from time-to-time for investigation vendor basis infosec and compliance guidelines. Track maintain cost budget for Investigation vendor. Conduct successful Seeding / Mystery Shopping activities to ensure the purpose is achieved thereby setting enough deterrence around the respective team. Skill Sets Required: Wing-to-Wing knowledge of credit card process life cycle, pre post -acquisition. Knowledge of fraud control measures and process in the fraud investigation domain. Good verbal, written communication skills, presentation skills with demonstrated analytical skills. Must have hands on exposure in liaising with Law Enforcement handling criminal legal matters pertaining to white collar crime. Should be good at vendor management. A good team player.

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