Job Description

JOB Description/ Career Opportunities

Position

Manager ( South_ Facility Services)

No. of Positions

1

Department

Facility Services

Function

Facility Services

Reporting to

Chief Manager - South Zone

Band

4

Location

South Zone - 105 offices, based in Chennai

Comp.

Key Responsibilities:

New office setup/Relocation of existing offices:(Weightage 20%)

• Identification of New property basis process defined.
• Timely setup and ensure adherence as per business plan
• Ensure smooth relocations of branches with minimal business impact.

Lease & Occupancy Management:(Weightage 20%)

• Monthly validation of rentals and timely closure of commercial (at least 2 months before renewal)
• Ensure lease sign-off, registration and timely response of all LL queries
• Quarterly mapping and updating occupancy
• Timely allocation of space to other channels

Facility hygiene and upkeep:(Weightage 20%)

• Yearly audit all the office facilities, at least once a year
• Proactive monitoring / audit and timely resolution
• Publish MOM and audit report till closure

Implementation of EHS: (Weightage 20%)

• Ensure awareness program designed are implemented at ground level

• Conduct fire drill at facilities in collaboration with HO EHS, trainers and local management

Facility Relationship Management: (Weightage 20%)

• Be the face of Facilities in Field with one on one meetings calendarized with all RMs and ZVP
• Be solely responsible for Field VOC program

Measure of Success :

New office setup / relocation of existing offices

• Ensure property identification, basis process and budget defined (within 30 days of approval)
• Closure of lease terms and sign-off within 15 days from LDD
• Achieve cost save target as per project plan

Lease & Occupancy Management

• Accurate monthly rental disbursement to landlords (100%)
• Commercial closure before 60 days of lease expiry and lease registration with 120 days of lease sign-off (

95%) * Updation of layouts at all times

Facility hygiene and upkeep

• Audit of locations & MOM Publishing as per travel schedule / calendar.
• Closure of items highlighted as per agreed TAT
• Help & guidance to Local management for empaneling vendor to support recurring hygiene and upkeep issues

Implementation of EHS:

• 100 % Implementation of all EHS initiatives at ground level
• Fire drill in all locations at least once a year

• Improve existing CSAT score at least by 10%

Primary Interactions: -

1) External - Vendors, landlords & property consultants Nature of interaction includes- Property selection and renewal negotiations, vendor & contractor interaction on contracts renewal and service level actions. Coordination with HK & security Staff.

2) Internal - Channel Heads, Finance, Procurement, Legal & compliance, ZVPs, RM\'s, ZO\'s , Office Head, Cluster Manager in Ops of all verticals

Essential qualifications and experience :

• Post Graduate in Management - Preferred or Graduate in any Stream. Preferred technical experience.
• Must have a minimum of 7-10 years\' experience & should have been spent in Regional / Zonal Facility/ Admin Role in a reputed company.
• Experience of managing Similar I.e. Facility Role preferably in banking, telecom or MNC service companies.
• Essentials: Languages -Telugu, Tamil, Malayalam, Kannada, Hindi & English.

JOB Description/ Career Opportunities

Position

Manager ( South_ Facility Services)

No. of Positions

1

Department

Facility Services

Function

Facility Services

Reporting to

Chief Manager - South Zone

Band

4

Location

South Zone - 105 offices, based in Chennai

Comp.

Key Responsibilities:

New office setup/Relocation of existing offices:(Weightage 20%)

• Identification of New property basis process defined.
• Timely setup and ensure adherence as per business plan
• Ensure smooth relocations of branches with minimal business impact.

Lease & Occupancy Management:(Weightage 20%)

• Monthly validation of rentals and timely closure of commercial (at least 2 months before renewal)
• Ensure lease sign-off, registration and timely response of all LL queries
• Quarterly mapping and updating occupancy
• Timely allocation of space to other channels

Facility hygiene and upkeep:(Weightage 20%)

• Yearly audit all the office facilities, at least once a year
• Proactive monitoring / audit and timely resolution
• Publish MOM and audit report till closure

Implementation of EHS: (Weightage 20%)

• Ensure awareness program designed are implemented at ground level

• Conduct fire drill at facilities in collaboration with HO EHS, trainers and local management

Facility Relationship Management: (Weightage 20%)

• Be the face of Facilities in Field with one on one meetings calendarized with all RMs and ZVP
• Be solely responsible for Field VOC program

Measure of Success :

New office setup / relocation of existing offices

• Ensure property identification, basis process and budget defined (within 30 days of approval)
• Closure of lease terms and sign-off within 15 days from LDD
• Achieve cost save target as per project plan

Lease & Occupancy Management

• Accurate monthly rental disbursement to landlords (100%)
• Commercial closure before 60 days of lease expiry and lease registration with 120 days of lease sign-off (

95%) * Updation of layouts at all times

Facility hygiene and upkeep

• Audit of locations & MOM Publishing as per travel schedule / calendar.
• Closure of items highlighted as per agreed TAT
• Help & guidance to Local management for empaneling vendor to support recurring hygiene and upkeep issues

Implementation of EHS:

• 100 % Implementation of all EHS initiatives at ground level
• Fire drill in all locations at least once a year

• Improve existing CSAT score at least by 10%

Primary Interactions: -

1) External - Vendors, landlords & property consultants Nature of interaction includes- Property selection and renewal negotiations, vendor & contractor interaction on contracts renewal and service level actions. Coordination with HK & security Staff.

2) Internal - Channel Heads, Finance, Procurement, Legal & compliance, ZVPs, RM\'s, ZO\'s , Office Head, Cluster Manager in Ops of all verticals

Essential qualifications and experience :

• Post Graduate in Management - Preferred or Graduate in any Stream. Preferred technical experience.
• Must have a minimum of 7-10 years\' experience & should have been spent in Regional / Zonal Facility/ Admin Role in a reputed company.
• Experience of managing Similar I.e. Facility Role preferably in banking, telecom or MNC service companies.
• Essentials: Languages -Telugu, Tamil, Malayalam, Kannada, Hindi & English.

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