Job Description

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\'ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter\'s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives\xe2\x80\x94where your purpose accelerates our mission. About Us Nothing changes if nothing changes, which is why Baxter is transforming our global IT function\xe2\x80\x94into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide. We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter\xe2\x80\x99s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter. This is where technology fuels purpose-driven work. Where your purpose accelerates our mission. Title: Manager ERP Application Maintenance and Support Location: Bangalore Your role Experienced Manager to oversee the application support of our Service Now and other platforms. Responsible for ensuring the outsourced vendor delivers high-quality support that meets service level agreements and customer satisfaction. You will work closely with business stakeholders and IT leadership to ensure that our Service Now and other platforms meet business requirements and that support is delivered efficiently and effectively. What you\xe2\x80\x99ll be doing

• Manage outsourced vendor to ensure they deliver quality support for our Service Now and other platforms and related applications
• Work collaboratively with business stakeholders and IT leadership to assess business requirements and recommend solutions to enhance the performance of our Service Now and other platforms and related applications
• Develop and implement policies and procedures for the support and maintenance of our Service Now and other platforms and related applications
• Manage and ensure compliance with service level agreements and ensure high reliability and availability of our technical platforms
• Ensure efficient change management processes are in place to support the deployment of new features and enhancements to our Service Now and other platforms and related applications
• Develop and maintain documentation and training materials for our Service Now and other platforms and applications support SOPs.
• Identify risks and issues related to our Service Now and other platforms and related applications and develop proactive mitigation plans
• Manage budgets, resources, and timelines for projects under our Service Now Application Maintenance and Support team\'s scope.

What you\xe2\x80\x99ll bring

• Degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in a Service Now role
• Certifications in Service Now Platform is required
• Experience with Service Now application development and administration
• Proven track record in managing JDE platform and related applications with external vendors
• Understanding of industry standard methodologies, such as ITIL, to ensure the delivery of efficient and effective technical solutions
• Excellent leadership, communication, and stakeholder management skills
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and analytical skills
• Fluency in English is required

EEO (Equal Employment Opportunity) Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information. Recruitment Fraud Notice

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