Job Description

Job Title Senior Support Analyst

Location:a, Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

WeaAEURA(TM)re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customersaAEURA(TM) and clientsaAEURA(TM) needs. Whether you have family commitments or youaAEURA(TM)re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.a,

If you would like some flexibility then please discuss this with the hiring manager.

Introduction:

ETL Support Analyst reporting to the ETL Support Lead - take responsibility for:

• Delivery of 2nd Line Application Support services for application(s) under support
• Maintain system availability and supplementary services within SLA
• Ongoing liaison with Shared services team and IS to manage SLA expectations
• Ongoing liaison with Barclaycard C&C, BIMaAEURA(TM)s/MIMaAEURA(TM)s to manage escalated incidents.
• Maintain a proactive presence in providing help and guidance to Business operations.
• Transitioning changes successfully in production
• Working effectively with stake holder within technology and operations

What will you be doing?

Application Support

• Delivery of 2nd Line Application Support services for applications under support.
• Carry out Incident Management activities according to the process, procedures, and work instructions
• Be a Single Point of Contact for the end-user community
• Follow the Incident Management process, procedures, and work instructions
• Incident registration, initial support & classification and update Incident records
• Incident Resolution Coordination with 3rd parties - managing conf. calls
• Route unresolved incidents to Back Office Support Staff
• Provide the end-user with status updates concerning Incident records;
• Identify opportunities for improvement
• Obtain the technical and organisational knowledge required to perform these activities
• Pro-actively keep informed of current and past Incidents, Problems and Known Errors (e.g. if there is a network outage, all Service Desk staff are to be aware)
• If applicable, escalate to the Incident Management Process Manager
• Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards
• Ensure key application functions and scheduled activities are completed in a timely manner and within SLA
• As directed by Application Maintenance and Support manager, participate in project/changea, activities relating to the application(s) under support, including (but not restricted to):

• System Testing (preparation and execution)
• UAT (preparation and execution)
• System / Business Analysis

What weaAEURA(TM)re looking for:

• BacheloraAEURA(TM)s Degree in Computers/IT or equivalent.
• ITIL Process awareness with support background with any ticketing tool preferred.
• Unix, ETL Tool (ABINITIO/INFORMATICA etc.), Oracle, Teradata , understanding of SQL, TWS or any other scheduler atleast (Control M/Autosys etc.) as skill set preferred or any tool similar to this set.
• Experience in IT industry with ~5 yearsaAEURA(TM) experience or above.

Skills that will help you in the role:

• Exposure to Support functions and related process Change, Incident, Problem and process management.
• ETL Tools exposure with Real-time queue and large data volumes handling and warehouse maintenance.
• Experience in supporting critical services with escalation matrix handling and robust communication skills.

Banking Domain knowledge, preferred

a, Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more aAEURA" as a professional, and as a person. aAEURA~Be More @ BarclaysaAEURA(TM) represents our core promise to all current and future employees. ItaAEURA(TM)s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

You must meet the following eligibility criteria:

To apply, upload a copy of your updated resume on Taleo.

More about working at Barclays

Be More at Barclays

At Barclays, each day is about being more aAEURA" as a professional, and as a person. aAEURA~Be More @ BarclaysaAEURA(TM) represents our core promise to all current and future employees. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Respect: We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity: We operate with honesty, transparency and fairness in all we do.

Service: We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence: We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship: We prize sustainability, and are passionate about leaving things better than we found them.

Diversity and Inclusion

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Share job

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The Barclays Way

This is the spirit of Barclays. ItaAEURA(TM)s why we exist, what we believe and how we behave. But most importantly, itaAEURA(TM)s how we make decisions, take action and get things done.

Purpose

We exist to provide responsible finance to people and business aAEURA" but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.