Job Description

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm\'s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That\'s why we\'re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You\'ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they\'ve reached out to us, we provide a world-class service every step of the way. And that\'s possible thanks to the entrepreneurial spirit and conscientious approach to work that you\'ll find across all of our teams.

Whichever area of the business you join, you\'ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.



The Role

The purpose of this role is to take responsibility for the management of Document Production team in Delhi on a daily basis across a 24-7 service, including responsibilities for managerial support on multiple shifts, adequate staffing of the shifts, improvement initiatives, trainings, delivering the quality output, performance management, etc. The role will be responsible for smooth functioning, growth and wellbeing of the DP team in Delhi.

Strong communication with the DP Managers in other locations, Work-Flow Supervisor Team for operational challenges and effectiveness.

Key Responsibilities

• Proactive work to develop, implement and improve the processes, productivity and efficiency of the team- AI and automations

• Manage and direct the operations team to achieve business targets

• Manage escalations and complaints

• Work closely with other DP Managers, TLs to ensure seamless operational activities across all shifts and locations

• Ensure transparent and free communication between London and India offices

• Be a change agent and work with the Head of the Department and Global Head of GBS to implement various initiatives and projects

• Set objectives of the team in line with business needs and handle performance management, reviews and appraisals of the team

• Maintain accurate and clear documentation for team processes and activities

• Ensure team is abiding by the policies and code of conducts of the office

• Effective analysis of training needs, overall design, structure and delivery of training programs as well as demonstrating return on investment of all learning and development activities

• Plan and implement training programs that will prepare employees for the leadership level

• Manage the India recruitments by preparing job descriptions, pre-recruitment tests, interviews and on-boarding of the team

• Monitor and encourage team\'s participation in various extracurricular activities in the firm

• Prepare and maintain Monthly Information Report and various other reports

• Represent the team on various platforms.

Qualifications

Skills & Experience

Qualifications & Experience

• A bachelor\'s/master\'s degree from a reputed institute

• 10+ years of experience at a multinational organisation, working in a managerial role at the shared services division of a global firm, handling global client and stakeholder interactions

• Experience and knowledge of working in/managing a large team of Executives

• Experience in transitioning processes to an offshore location (captive/outsourced)

Communicating & Influencing

• Excellent written & verbal communication skills, with the ability to communicate persuasively and clearly

• Ability to discuss processes across all levels of the organisation

• Influencing and negotiation skills

• Strong senior stakeholder management skills

• Change management experience

Organisational/Strategic/Job-related skills

• Service & delivery excellence, along with continuous service improvement

• Ability to articulate the challenges a business operation faces when consistent change is being delivered

• Ability to understand, analyse, interpret, and report on operational performance data

• Ability to advise on a range of issues and where necessary adapt skills to address emerging issues

• Ability to gather and analyse information and to use the results of that analysis to make effective decisions and find innovative solutions to problems

• Ability to effect organizational change through innovation, as well as defined & documented processes

Additional Information

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture

Clifford Chance