Job Description

About the Customer

Company is an offering that allows enterprises to outsource their transportation operations. By combining technology, fleet management, and people, it is a one-stop shop for all your employee commute needs.

About the Role

Designation : Manager \xe2\x80\x93 Customer Success

Summary:

As a Manager- Customer Success in Company, you will play a pivotal role in ensuring our

customer\'s satisfaction and success with our services. You will be responsible for building

strong customer relationships, understanding their needs, and working collaboratively to

achieve their objectives. Your focus will be on delivering exceptional customer experiences

and driving value for our customers, leveraging key skills that overlap with those of a

Program Manager.

What Are We Looking For?

We are seeking a dedicated and results-driven individual who excels in customer relationship management and possesses the key skill sets associated with a Program Manager:

Responsibilities:

\xe2\x97\x8f Comprehensive Account Management:

\xe2\x97\x8b Take ownership of all activities related to assigned accounts.

\xe2\x97\x8b Act as the main point of contact and advocate for the customer within the

organization.

\xe2\x97\x8f Contract Renewal and Extension:

\xe2\x97\x8b Proactively manage contract renewals and extensions for strategic accounts.

\xe2\x97\x8b Identify opportunities for contract expansion and growth.

\xe2\x97\x8f Delivering Value through Product Rollouts:

\xe2\x97\x8b Collaborate with customers to introduce and implement new products and

solutions that align with their objectives.

\xe2\x97\x8b Ensure customers derive value from these new offerings.

\xe2\x97\x8f Impact on Revenue Contribution:

\xe2\x97\x8b Drive revenue growth by identifying upsell and cross-sell opportunities.

\xe2\x97\x8b Develop strategies to maximize revenue from existing accounts.

\xe2\x97\x8f Monitoring Support Tickets:

\xe2\x97\x8b Monitor the support ticket dashboard, ensuring timely resolution of

customer inquiries and issues.

\xe2\x97\x8b Act promptly in cases of potential delays to meet service level agreements

(SLAs).

\xe2\x97\x8f Cross-Selling Products: Promote and cross-sell other relevant products and services

to existing customers.

Work Location:

Pune,Mumbai

Work Experience:

4-8 Years of experience

Background and Requirements

Job Requirements

Skills:

\xe2\x97\x8f Project Management: Proficiency in project management methodologies and tools.

\xe2\x97\x8f Analytical Skills: Strong analytical background to gather insights and make

data-driven decisions.

\xe2\x97\x8f Technical Proficiency: Proficient in Excel and PowerPoint.

\xe2\x97\x8f Communication: Excellent verbal and written communication skills.

\xe2\x97\x8f Strategic Thinking: Ability to think strategically and align customer success initiatives

with broader company goals.

\xe2\x97\x8f Leadership: Experience leading cross-functional teams to achieve objectives.

\xe2\x97\x8f Stakeholder Management: Strong skills in managing relationships with various

stakeholders, negotiation, and conflict resolution.

\xe2\x97\x8f Problem-Solving: Confidence in troubleshooting and investigating real-time

operational issues for customers.

\xe2\x97\x8f Customer Experience: Previous experience dealing with customers is a plus (B2B

domain experience is beneficial but not mandatory).

\xe2\x97\x8f Stress and Crisis Management: Ability to handle stressful situations and critical

issues with composure and efficiency.

\xe2\x97\x8f Results-Oriented: A proactive and determined attitude to achieve goals and deliver

value to customers.

\xe2\x97\x8f Service Excellence: Maintain high service standards, respond efficiently to customer inquiries, and uphold customer satisfaction.

\xe2\x97\x8f Tech-Savvy: Comfortable working with technology and collaborating with people.

\xe2\x97\x8f Sincerity and Ownership: Sincere, punctual, and able to take ownership of customer

relationships and issues.

PeopleLogic