Job Description

About Us - IIMJOBS.COM

iimjobs.com is an exclusive online recruitment platform for middle and senior management positions in India. With over one million registered professionals, iimjobs.com focuses on providing premium job opportunities and an enhanced job seeking experience. We work with more than 1,00,000 recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT and Operations, BPO and legal to help them recruit great managerial talent.

IIMJOBS.com became part of Naukri.com in order to the address the Corporates\' concerns related to middle & senior management Hiring. We help organizations in:

Hiring Premium Talent for middle & senior management positions

Improving brand awareness among premium jobseeker talent pool

Improve Gender diversity among management roles

Get real-time actionable jobseeker market insights to hire right

Roles & Responsibilities

Partnership : Be the \xe2\x80\x9cvoice of customer\xe2\x80\x9d internally & drive customer experience with data/ feedback driven insights.

Relationship : Develop client champions, and identify key stakeholders and share best practices & suggest campaigns that cater to their HR strategies/ Plan

Value Delivery : Maximize their ROI through Naukri offering and communicate the value associated with their investment in the Naukri platform

Retention: Collaboratively work with Sales/Marketing/Design/Finance/Tech/Support to ensure customer adoption, utilization & growth .

Adoption: Actively organize and manage operational and strategic business reviews with the customer based on customer success metrics and expectations

Worked in a customer-facing environment and developing/driving initiatives to ensure or improve upon a customer\'s ROI with our services

Timely escalation and resolution of Customer queries - maintain lowest TAT for all customer queries/escalations

Actively work on identifying sales opportunities during all customer interactions and pass on the opportunities to the sales manager

Actively identify pain areas of customers related to Naukri services or otherwise. Work with sales team/product team/customer support team to find resolutions.

Develop and maintain good relationship with External & Internal customers (sales, product, customer support etc)

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