Job Description

Title : Customer Success Manager Location : Gurugram Experience : 2-4 Years- The Ginesys One team consists of members from Ginesys the parent company along with its subsidiaries / investees. Though we are spread across India in terms of offices, we have a common goal to make omnichannel retail and distribution simpler. To this goal we have united and pre-integrated our apps to form the Ginesys One suite, we have combined our support strength to make one support team and we are also improving our delivery experience to make it one go-live experience.- We love the challenges of retail and are busy solving them to create a great retail tech suite.About Ginesys : - Ginesys (Ginni Systems Ltd.) is India's first integrated Retail specific ERP software, which covers the entire value chain from manufacturing to distribution to retail. A single-stop cloud solution for all retail, we aspire to be the best retail software provider and Point-of-Sales solution in the market. The company was founded in 2006 at Kolkata. We have our corporate office in Gurgaon and branch offices at Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa.- GinesysOne core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. For further information, please visit our website http://ginesys.inWhy Us ?- The journey from a startup to a successful leading Indian enterprise product company has been made possible by the hard work of our colleagues. They want to solve the most challenging problems and work on the latest technologies. If you want to join this bright and hungry team do get in touch but remember it will not be easy.Job brief : - We are looking for an ambitious and energetic Customer Success Manager who works to improve an organization's market position and achieve financial growth by managing and serving existing accounts. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients. Ultimately, you will ensure your area of responsibility meets and exceeds the expectations of our business objectives and contributes to our company's success in the long run.Responsibilities :- Will be responsible for handling all activities in an account, upsell, support, licensing of Ginesys ERP Solution (Retail & Manufacturing Solution) - Collaborating with the sales team to establish and execute a sales goal for the region - Plan approaches and pitches with pre-sales and marketing team for upsell and cross-sell - Work with sales head to develop proposals that speak to the client's needs, concerns, and objectives - Participate in pricing the solution/service - Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion - Collaborating with the support team and product team to solve customer issues - Increase software adoption through workshops and training - Expanding relationships and bringing in new referrals and testimonials - Ensure client continuity through AMC renewal and subscription renewals. Requirements :- Analytical skill set, strong presentation skills, ability to interact with any level within an organization - Demonstrated knowledge of ERP/Enterprise Software Sales / Consultative Selling experience - Experience in identifying, qualifying, and closing deals - Strong ability to create sales presentation messages, positioning statements, and other sales collateral - Flexibility in work schedule and ad-hoc travel readiness is required - Demonstrated ability to work independently and achieve goals with minimal supervision - Ability to perform in a dynamic and fast-paced environment - Degree in a business or technically related area of study - Extra patient in resolving customer issues and listening to problems - Excellence in communication both verbal and written (ref:updazz.com)