Job Description

About BNP Paribas Group: BNPParibas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNPParibas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Businessline/Function : Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter. Job Title: AVP / VP - ISPL Change Management Operations Date: 2023 Department: ISPL Operations - Change Management, CIB-ITO Location: Mumbai Business Line / Function: Change Management Operations (Transversal) Reports to: (Direct) Lead Grade: (if applicable) NA (Functional) Number of Direct Reports: NIL Directorship / Registration: NA Position Purpose An increasing role is played by ISPL Operations to support COCE and Operational Business line & there is a need to strengthen ISPL around a Drive mandate. The position main purpose is to equip BNPP ISPL Operations with the ability to contribute to 2023 - 2025 Transformation around the 5 levers defined at Group level Implement new customers journeys Upgrade the operational model Adapt information systems Make better use of data to serve clients Work differently Scope of the role requires facilitation and ensuring project success, intervention on occasional / ad hoc subjects (requiring reactivity & analytical mind) & on projects of greater scale (horizontal projects & multi sites). Coordinating with various Operational Department (Middle office / Operations / IT) as well as other CIB or Group Functions (Finance / Compliance / Risk, etc.) while striving for the continuous improvement of the project management methodologies and associated tools and techniques To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.) Stakeholders Relations (not limited to): Internal to ISPL ITO management Client Engagement and Protection department Client Engagement and Protection IT Team Change management team OPC team Compliance team Other Transversal functions External to ISPL Central & Regional ITO management Central & Regional Drive teams Central & Regional Client Engagement and Protection departments Central & Regional Client Engagement & Protection IT teams Business lines & Coverage Central CIB Analytics Consulting team IG & Audit teams Responsibilities Detailed description of the role: Transitions / Projects Actively contribute / lead in projects / initiatives driven by central and/or regional Operations and/or Business Manage key transformation projects bringing them to a successful conclusion (quality/cost/delay) by a close coordination of ITO departments & other functions involved to achieve the objectives initially set. Ensure meaningful project structure and governance, and the management of key stakeholders Provide method and expertise to frame and execute projects, or specific project streams, on time, with quality and within budget Organise and manage meetings and workshops, using pertinent techniques and proving perceptive result Contribute / Lead some of CIB Transformation Initiatives (Regional organization towards target operating model, digital transformation) Active participation on ad hoc tasks and/or projects as assigned by Management from time to time Study & Mapping of end to end processes Change Management & Continuous Improvement Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks Propose / Contribute to new systems/features deployment & coordinate with IT & regional management teams. This can be achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling. Behave as one of the senior referent on Global Markets Operations within Global ITO community & continuously build, advocate & brand for an end to end operation/process workflow perspective Facilitate the knowledge sharing within the team Contribute to the continuous improvement of the team and its methodologies Operations Process Framing around Quality & Time delivery & Operational Risk Excellency Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs Assess the feasibility & identify the setup along with the appropriate level of controls from an ITO perspective to support exceptional transaction or new activities Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level. Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit. People Work with ISPLOperations department to develop a strong expertise & knowledge onEnd-to-End chain Promote, within ISPL Global Markets department, a mindset around continuous improvement, change management & innovation Technical & Behavioral Competencies Technical: Capability of managing Projects & Transition Management, Products & Processes Continuous Improvement Organization agility & optimization Facilitate and manage project, committees Operational Risk & Control awareness External Customer & Service Focus Anti-Money Laundering / Financial Sanctions Able to take on the facilitator role, mobilising stakeholders with ease Behavioural: Energetic, proactive, determined, drives change, positive, solution oriented, goal focused and consistent Capable of flexibility towards the different tasks that may be delegated Proven emotional and situational intelligence to influence positively stakeholders towards change Act with discretion, privacy, respecting confidentiality Takes initiative & is results driven Decision making capabilities Excellent Interpersonal & Communication skills Highly organized and able to multi-task, managing several projects or ad hoc requests at a time Strong written, presentation and verbal communication Ability to communicate clearly objectives and top-down requirements Ability to simplify complex information in a clearly organized and visually interesting manner Strong attention to detail Specific Qualifications (if required) Minimum 3 years of experience in business management, project management or similar coordination roles required Previous experience in an investment banking and/or audit or consulting will be appreciated Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to deliver / Results driven Ability to synthetize / simplify Creativity & Innovation / Problem solving Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to manage a project Ability to understand, explain and support change Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 12 years Other/Specific Qualifications (if required) Business School or Master\'s degree is a plus

foundit