Job Description

:

Elite Relationship Manager - Household
KRAs:
\xef\x82\xb7 Develops new and expands existing High Net worth Customer relationships for liabilities (SA driven) and commercial assets
\xef\x82\xb7 Sources new bank customers through external individual efforts and acquisition channel
\xef\x82\xb7 Ensures high levels of customer service orientation and application of bank policy.
\xef\x82\xb7 Cross-sells bank products to existing set of branch customers, which are mapped
\xef\x82\xb7 Informs customers of new products or product enhancements further to expand the banking relationship.
\xef\x82\xb7 Plans and conducts special sales initiatives and events for prospective and existing clients.
\xef\x82\xb7 Coordinates with other group companies to provide seamless access to other products.
\xef\x82\xb7 Maintains complete relationship record for assigned customer accounts.
\xef\x82\xb7 Tracks customer complaints/queries and turnaround times for customer satisfaction
Desired Candidate Profile:
\xef\x82\xb7 Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. \xef\x82\xb7 Very good understanding of Commercial Assets like CC, OD, TL, Export Finance \xef\x82\xb7 Understanding of Mutual Funds and Insurance is an added advantage
\xef\x82\xb7 Graduate 4 - 6 years of experience
\xef\x82\xb7 Post Graduate - 2 -4 years of experience
\xef\x82\xb7 Customer orientation
\xef\x82\xb7 High energy levels with a motive to succeed

Kotak Mahindra Bank