Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. What Part Will You Play Researches assigned aspects of CICS and associated Independent Software Vendor (ISV) product upgrade packages for applicability and impact to Mainframe environments including serving as expert on assigned native programs and ISV software. Provides overall findings with supporting details to management and the CICS team for review. Researches assigned, accepted products in depth to build knowledge and become resident expert (or backup) of the product. Recommends configuration settings to management and the CICS team. Performs larger upgrades and new product installs, under limited review, to various environments under limited review by higher level System Administrator. Understands the relationship of product roll-out including impact on other teams and proposes roll-out schedules accordingly. Displays a thorough knowledge of systems for assigned areas of expertise. Resolves and leads others in resolving daily and on-call issues. Documents moderate to complex projects. Peer reviews work of others as directed. Conducts necessary modification and changes to communication channels as directed by a higher level System Administrator to include adjustments to assigned ISV program configurations, as needed. Utilizes management panels to make changes and ensure message/transaction and data migration processes are successful and timely. May support higher level System Administrator in strategy and rule definitions. Installs, configures, and monitors CICS systems for performance and tuning issues. Monitors subsystem performance issues by performing daily health checks. Recommends to appropriate team possible issues based on performance data. Adjusts configuration settings as necessary to improve performance and response time. Supports higher level System Administrators on new client blueprints by pulling facts and making recommendations. May develop plans and implement within a development environment. Assists in the development of disaster recovery procedures including execution of procedure during testing and training. Provides higher level system administrators feedback on procedures to improve clarity, readability, and accuracy. Identifies intricacies in procedures that could impact recovery efforts. Works with clients on resolving issues during a live disaster recovery ensuring they have access and configuration changes required to connect to the backup site. Assesses capacity and resource performance and makes recommendations on how to adjust work to improve performance. Researches tuning opportunities, such as multi-log reviews and historic run-times to isolate performance issues through data assessments. Identifies possible bottlenecks and provides recommendations to application owner for improvements. Designs, develops and runs sophisticated reports and chart sets for internal review including review with Finance regarding actual consumption of resources to plan. What Are We Looking For in This Role Minimum Qualifications : Bachelor\'s Degree Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree. Minimum 2 Years Relevant Exp. Experience in system administration within a highly available enterprise environment or related experience. Preferred Qualifications: Typically Minimum 2 Years Relevant Exp. What Are Our Desired Skills and Capabilities Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Operating Systems Knowledge (Mainframe Skills) - z/OS, TSO/ISPF, ISMF, JCL, Catalogs, Utilities Operating Systems Knowledge (HP NonStop Skills) - CA Unicenter, Guardian OS Basics, IBM Connect-Direct (NDM), MediaCom, FUP, TACL, Pathway, SCF, EMS, Spooler, TEDIT, Expand, SQL, OVNM, OSS, SafeGuard, VTS, Prognosis General Business Knowledge - A basic level of understanding of the payments industry and the role Global Payments performs for our clients. General knowledge of the enterprise infrastructure systems and how they work together to provide payment services. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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