Job Description

WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 325 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We are quoted on the London Stock Exchange and the New York Stock Exchange. Key performance indicators for WPP (2020) include Billings of £46.9bn and Revenue of £12bn. Visit our LinkedIn page to see what we're up to! #LI-Hybrid Why we're hiring: Financeplus is WPP's global internal Finance Shared Service organization. Within the Financeplus applications landscape at WPP there are a series of applications sitting mainly on SaaS platforms that operate alongside and often integrate with our ERP systems. These tools include GetPaid (Collections), Adra Balancer and Accounts (Reconciliations), Perceptive ImageNow (Invoice Processing), Finastra Web Suite (Payments) and in due course, other applications including Robotic Process Automation. There is a new project to integrate these tools with Informatica (Cloud Data management tool) and review any changes and updates that will need to be implemented. Additionally, we have a global ERP programme that is deploying a common template ERP solution based on the Maconomy product. It is currently live-in countries in Europe, APAC and Middle East, with further countries to follow. This ERP along with the Financeplus applications form the core finance applications toolset for Financeplus. Part of this programme is to ensure that Maconomy remains on the latest version of the software. You will be responsible for reviewing the new features and identifying how they might benefit the organization. Current projects capitalizing on these include the introduction of Touch (A smart Phone app) and iAccess, a HTML5 browser version. You will be required to test new features, deliver internal training to the BAU team, and provide documentation to aid in the change management. Other areas of the role will include:

• Manage the BAU environment associated with these tools, working with the business users, supplier teams, and 3rd party helpdesks to triage & resolve application issues
• Keep key stakeholders informed of progress on issues, enhancements, releases
• Deliver small projects in conjunction with the Finance Application Product Manager – e.g. changes, new functionality, rollout of existing features to new geographies
• Ensure that all changes (projects, enhancements, fixes) are fully tested, including by business users
• Test the internally developed changes to the software

What you'll be doing:

• Working with users & technical teams to triage issues with individual applications to ensure issues are pinpointed and driven to resolution. This will include triaging / fixing issues relating to one application or interfaces between applications, often involving working with multiple suppliers to investigate & fix
• Testing Support – carrying out SIT (System Integration Testing), documenting UAT testing, following up with users to drive completion of testing and sign-off
• Carrying out System Admin or configuration activities on business applications – e.g. setting up or amending Security groups in accordance with audit and compliance
• Monitoring performance of tools and tracking any issues and escalation in proactive manner, driving escalations as needed
• Understanding and configuring tools for local deployment where any such configuration is outside vendor scope and outside the skillset of internal users
• Develop & maintain documentation relating to configuration of the tools to simplify future rollouts & support Audit requests.
• You will be requested to work with internal and external audit, good understanding of the application and documentation will be necessary
• Consolidate the documentation on monthly releases to explain then to the change management team

What you'll need:

• Strong technical awareness of tool-based / SaaS packages and application integrations
• Strong understanding of finance back-office processes and how these are supported by applications
• Strong communication, presentation and stakeholder management skills
• Strong ability to use tools for documentation, ticketing and training
• Highly motivated, flexible team player and manager with the ability to deliver in a timely and professional manner.
• Confident working with technical IT teams and business users about IT applications
• Proven ability to influence cross-functional teams without formal authority
• Willingness to learn and grow with the role

Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you: Passionate, inspired people – We promote a culture of people that do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal. Please read our Privacy Notice for more information on how we process the information you provide.